Logistics Coordinator, Dispatch (Burleson, TX)

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the worlds 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Burleson, TX

Division: Road

Job Posting Title: Logistics Coordinator, Dispatch (Burleson, TX)

Time Type: Full Time, All Shifts

Summary

The Logistics Coordinator, Dispatch is responsible for coordinating daily transportation activities to ensure the safe, timely, and efficient movement of freight while delivering exceptional customer service. This position supports assigned customer accounts by coordinating transportation resources, monitoring shipment activity, and serving as a liaison between customers, company drivers, contractors, partner carriers, and internal stakeholders. The role requires strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment.

Duties & Responsibilities

Transportation Coordination

• Coordinate daily dispatch activities for company drivers, contractors, and partner carriers.
• Support assigned customer accounts by coordinating transportation activities and ensuring customer expectations are met.
• Determine routine transportation service and equipment needs based on customer requirements and established operational guidelines.
• Schedule and communicate pickup and delivery expectations with drivers, operations teams, customers, and transportation partners.
• Monitor shipment activity and communicate delays, service concerns, and operational updates to appropriate parties.
• Track customer orders from initiation through final delivery to ensure timely execution and customer satisfaction.

Driver, Carrier, and Customer Support

• Serve as a primary point of contact for customers, company drivers, contractors, and partner carriers regarding shipment activity.
• Resolve routine transportation and customer service issues and escalate complex operational matters as appropriate.
• Build and maintain positive working relationships with customers and transportation partners.
• Communicate shipment updates, scheduling changes, and service information accurately and professionally.
• Coordinate with transportation partners and agents to support customer and operational requirements.

Operational Support

• Utilize transportation management systems, dispatch software, and other business applications to support daily operations.
• Maintain accurate shipment records, operational documentation, and system updates across multiple platforms.
• Coordinate with operations, billing, and other internal departments to ensure customer orders are complete and accurate.
• Support customer onboarding activities and operational projects as assigned.
• Assist with workload balancing and provide operational support for team members as business needs require.

Compliance

• Follow DOT regulations, Hours of Service requirements, company policies, and established transportation procedures.
• Maintain required transportation documentation and operational records.
• Support internal compliance and audit activities as needed.
• Communicate compliance concerns and operational issues to leadership as appropriate.

General Responsibilities

• Promote the DSV Road Transport brand through professional interactions and service excellence.
• Adapt to changing operational priorities and customer requirements.
• Collaborate effectively with team members and cross-functional partners.
• Perform additional duties and special projects as assigned.

Education & Experience

• High school diploma or GED required; post-secondary education in Business, Logistics, Supply Chain Management, or a related field preferred.
• One (1) to three (3) years of experience in truck dispatch, transportation operations, logistics, customer service, or a related operational environment preferred.
• Prior experience dispatching company drivers, owner-operators, and/or third-party carriers preferred.
• Experience coordinating freight movements and supporting customer accounts preferred.
• Basic knowledge of DOT regulations, Hours of Service requirements, and transportation compliance.
• Experience utilizing transportation management systems and dispatch software preferred.
• Demonstrated ability to manage multiple priorities while maintaining a high level of customer service and operational accuracy.

Skills & Competencies

• Working knowledge of truck dispatch and transportation operations.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills with attention to detail.
• Ability to resolve routine operational issues and recognize when escalation is appropriate.
• Proficiency in Microsoft Office applications and transportation management systems.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Self-motivated, dependable, and committed to achieving operational objectives.
• Ability to work independently and collaboratively within a team environment.

Physical Demands

This position is primarily sedentary and requires prolonged periods of sitting while working at a computer workstation. Frequent use of hands and fingers for typing and operating office equipment is required. The employee must effectively communicate with customers, drivers, contractors, carriers, and team members through telephone, electronic, and in-person communication. Occasional standing, walking, bending, reaching, and lifting of light office materials may be required. Close visual acuity is necessary for reviewing operational data and documentation.

Work Environment

This position operates in a combination of office, dispatch center, terminal, and transportation operations environments. The role requires frequent interaction with customers, drivers, contractors, partner carriers, and internal stakeholders in a fast-paced, deadline-driven setting. Moderate noise levels associated with transportation operations, telephones, radios, and general business activities are common. Occasional presence in terminal or yard environments may be required and may involve exposure to varying weather conditions. Flexibility to support operational needs, including non-standard business hours, may be required based on business demands.

The physical demands and work environment described above are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

For this position, the expected base pay range is $24.00 - $27.00 Hourly rate. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan

details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV