Logistics Coordinator, Global Transportation & Logistics

The Global Transportation & Logistics (GTL) team is seeking a Transportation Coordinator to support daily North America transportation operations in service of Tech Supply Chain customers and Global RAD Operations. In this role, you will be the operational backbone of outbound transportation execution - scheduling palletized freight shipments and small parcel packages, tracking shipments in transit, resolving exceptions and delays, and ensuring every delivery meets our customer promise.

You will work directly with carriers, customer service teams, and RAD Operations shipping teams to coordinate daily pickup projections, set customer delivery appointments, investigate shipment inquiries, and identify transportation consolidation opportunities that reduce cost while protecting service quality. You will provide solutions for customers by proactively resolving shipping exceptions, recommending optimal service levels, and ensuring every delivery commitment is met. This role requires someone who can balance customer obsession with frugality - making smart service-level decisions on every shipment while delivering an exceptional customer experience.

If you thrive in a fast-paced logistics environment, enjoy solving problems in real time, and take pride in keeping shipments moving, this is the role for you.

Key job responsibilities

Transportation Scheduling & Execution

• Schedule and coordinate both less than truckload and full truckload palletized freight shipments and small parcel packages across North America fulfillment locations
• Use multiple carrier platforms and shipping systems to generate labels, book shipments, and confirm carrier pickups
• Rate quote customer shipping requests and make service-level decisions balancing customer obsession and frugality
• Identify transportation consolidation opportunities to optimize cost and reduce shipment volume

Shipment Tracking & Exception Management

• Track shipments in transit from origin to destination, monitoring status across parcel, LTL, and ground networks
• Action shipments with exceptions and delays, escalating with carriers and customer service teams to drive resolution
• Conduct shipment inquiries, file freight claims and support customer shipment investigations, providing timely updates to stakeholders
• Troubleshoot shipping errors and resolve issues end-to-end, escalating complex problems when necessary

Customer Experience & Delivery Support

• Provide customer experience support by setting and managing customer delivery appointments when required
• Communicate daily pickup projections and volume forecasts to carriers to ensure capacity alignment
• Support RAD Operations shipping teams with transportation coordination and shipment execution needs

Carrier & Stakeholder Communication

• Communicate professionally via email and phone with parcel, LTL, and FTL transportation providers
• Serve as the transportation liaison between GTL, RAD Operations, and cross-functional partners
• Maintain carrier compliance records including arrival and departure times for scorecard development
• Coordinate with business partners, stakeholders, and peers to ensure seamless daily operations

About the team

Global Transportation & Logistics (GTL) is the logistics solutions execution arm supporting the Global RAD Operations business across North America. We manage multi-modal transportation in support of Amazon internal customers- parcel, LTL, FTL, flatbed and auto transport. Our team operates with customer obsession and solutions mindset at the core, balancing service quality with cost optimization every day. We are a collaborative, fast-paced team that values ownership, communication, and continuous improvement.