Logistics Coordinator II - Expedite Casual

Company

ArcBest

Location

Medina, OH

Workspace

On-Campus

Pay Type

Hourly, Part-Time

Job ID

29848

Job Description

The Logistics Coordinator II - Expedite, Casual provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. This position anticipates customer needs, suggest alternatives, and solve problems by resolving customer issues competently and appropriately.

Responsibilities

• Support new and existing customer accounts to foster business development.
• Provide prompt, courteous, and knowledgeable service to all internal and external customers.
• Identify and communicate business opportunities into the sales organization (through the Sales Support department).
• Order creation, load procurement, negotiation, freight tendering, and problem resolution.
• Update customers regarding shipments as required via phone, email, and web-based channels.
• Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
• Provide a high level of accuracy in order documentation.
• Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
• Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
• Monitor shipments from order entry through delivery to ensure on time performance is met.
• Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

Experience:

• 1 year experience as a Logistics Specialist I
• Demonstrated ability to achieve consistently at least 80% of goal as a Logistics Specialist I

Computer Skills:

• Proficient with Microsoft Office Suite, required

Competencies:

• Accuracy and Attention to Detail
• Customer Focus
• Effective Communications
• Flexibility and Adaptability
• Negotiating
• Problem Solving
• Service Excellence
• Teamwork

Other Details

Work Hours:

• This is a part time position that will average fewer than 30 hours per week. Work hours generally fall between 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need - from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.