Logistics & Customer Service Coordinator

Who You Are:

You are looking to take the next step in your logistics and operations career in fashion and are seeking opportunities to learn and grow. You are detail-oriented and thrive in a rapidly changing environment. You have strong communication skills and are able to document clearly. You are positive, reliable, self-motivated, and a team player.

What Youll Do:

Customer Service

• Partner with the Wholesale team and Wholesale Accounts for all customer service needs
• Coordinate with Wholesale department & CS Manager for order maintenance during and after market close (i.e. Order confirmation, PO receiving, PO accuracy)
• Responsible for monitoring the shipping and interfacing with both Wholesale and Finance department during the delivery period
• Responsible for maintaining an updated/accurate inventory, reporting, order/stock situation and communicate to Logistics and Customer Service Manager and Wholesale team
• Record and process all merchandise returns from the wholesale client
• Partner with CS Manager & colleagues in Italy on an as needed basis for relevant information related to production and shipping
• Prepare various reports on weekly or monthly basis as required, including wholesale sales report

Operations

• Process files and paperwork (pick tickets, splitting of bulk quantities for pick ticket creation, invoice creation, etc.) for daily shipments from the 3PL warehouse
• Process orders and re-orders for wholesale sales team, create allocations, pick tickets and follow up during process to ensure that orders are fulfilled
• Partner with CS Manager & Finance team to assist in charge back investigations
• Continuously follow up with 3PL provider to ensure that orders are shipping within the set deadlines
• Perform EDI activities & related functions as it pertains to UPC creation for new season products, NRF color code & size maintenance
• Manage Intertrade & GSX EDI catalogs in cooperation with CS Manager & 3PL/EDI VAN provider
• Participate in cross training activities in alternate departmental functions to serve as a resource in the event of coverage issues related to PTO or seasonal demands

Youll Need to Have:

• Bachelors degree preferred
• 2+ years of logistics experience within the luxury or fashion industries
• Ability to adapt appropriately to competing demands and shifting priorities
• Excellent analytical skills
• Excellent attention to detail and ability to meet deadlines
• Strong PC Skills (All Microsoft Office applications)
• Knowledge of Stealth or EPR experience preferred
• Strong Excel skills mandatory
• Well-developed written and verbal communication skills
• Ability to work collaboratively with colleagues and staff to create a result driven, team-oriented environment

Arsenault Perks:

• Generous Paid Time Off & Holiday Schedule
• Summer Fridays
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program (seasonal in-office massages and more!)
• Commuter Benefits
• Gym Discounts

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.