Logistics Freight Claim Settlement Staff

Job Title: Logistics Claim Settlement Staff

Pay: $25.00 per hour

Location: Plano, TX

Contract Length: 1 Year

Schedule: Monday-Friday, 8:30 AM - 5:30 PM

Work Arrangement: 100% Onsite

Work Location: Plano, TX 75075

Position Overview

We are seeking a detail-oriented Logistics Claim Settlement Staff professional to support freight claim settlement and payment processes. This role will be responsible for reviewing claims documentation, coordinating with carriers and third-party logistics providers, processing payments, conducting audits, and ensuring accurate claim resolution. The ideal candidate will have experience in freight claims, accounting or finance, and advanced Excel skills.

Key Responsibilities

• Process carrier claim payments accurately and ensure all deadlines are met in accordance with company policies and procedures.
• Partner with the Recovery Team to communicate claim approvals and pending payment status.
• Review claim documentation to verify payment accuracy and supporting records.
• Communicate directly with carriers and 3PL providers to confirm settlement and payment details.
• Audit and manage transportation contracts and tariffs related to payment processing within the Cello system.
• Challenge and dispute invalid claim resolutions, negotiate settlements, and work to overturn declined claims when appropriate.
• Investigate and resolve issues impacting payment processing.
• Coordinate legal review and execution of settlement agreements with carriers and third-party logistics providers.
• Analyze contractual agreements among customers, shippers, consignees, and carriers while evaluating damage reports and cargo claim findings.
• Monitor aging claim offsets against carrier invoices and obtain required approvals.