We are seeking a Logistics Specialist for our client in Houston, TX. This role manages service and logistics for key customer accounts, ensuring seamless product delivery that meets or exceeds customer expectations and contractual requirements. Responsibilities include end-to-end order management, close coordination with 3rd party logistics providers and product delivery. The Logistics Specialist builds strong relationships with customer and supplier counterparts, proactively addresses issues, and drives continuous improvement through high-quality service and supplier development plans. Regular tasks include tracking, tracing, updating, and reporting across various transportation modes.
Responsibilities:
Maintain accurate customer information in Oracle and ensure timely updates to forecasts in the Demand Planner system
Coordinate seamless order management, including shipments, inventory, and documentation, meeting customer expectations and contractual obligations
Track and monitor shipments via QTS or third-party reports, proactively addressing delays and prioritizing orders as needed
Respond promptly to customer inquiries and complaints, developing corrective action plans and logging incidents in the system
Verify and confirm shipments and incoming supply in Oracle daily, ensuring accurate and up-to-date records
Adhere to ISO and Responsible Care procedures while managing multiple tasks efficiently and executing customer contracts flawlessly
Analyze demand forecasts and assess their impact on inventory and capacity constraints using tools like the TI Report, Consumption Report, and Terminal Order Summary Report
Communicate findings and collaborate with the Manager and Senior Supply Chain Analyst to ensure inventory level targets are consistently met
Optimize terminal operations and costs by identifying re-billable events, reviewing supplier invoices, and ensuring efficient processes
Develop and maintain high-quality terminal and supply contingency plans, communicating and implementing them as needed
Manage month-end terminal closures by reconciling Oracle and terminal inventories and meeting target deadlines
Coordinate daily operations with third-party providers, including terminals, surveyors, and barge operators
Monitor storage and product use at consignment locations, track shipments, and ensure compliance with ISO and Responsible Care procedures
Drive continuous improvement by identifying process enhancements and supporting Responsible Care initiatives, including audits, presentations, and updates to supplier guidelines
Recommend and refine Quality/ISO procedures to support the adoption of best practices
Log customer complaints and quality issues in the Incident Management System, conduct root cause analysis, implement corrective actions, and provide thorough follow-up to customers
Qualifications:
Undergraduate degree preferred, or equivalent work experience required
Minimum of 12 months in customer service and/or logistics, with knowledge of order and inventory management processes
Familiarity with 3rd party freight (rail, barge, vessel)
Proficient in MS Office Suite, particularly Excel, with the ability to learn and adapt to new systems efficiently
Strong communication and relationship-building skills, with the ability to professionally interact with customers, terminals, suppliers, and peers
Excellent multitasking and problem-solving abilities in a team-oriented environment
Numbers & Facts
Location
Houston, TX
Skills
Analysis Skillsunmatched
Best Practicesunmatched
Billingunmatched
Communication Skillsunmatched
Contingency Plansunmatched
Continuous Improvementunmatched
Contract Requirementsunmatched
Corrective Actionunmatched
Cost Controlunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Demand Forecasting/Planningunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Establish Prioritiesunmatched
ISO (International Organization for Standardization)unmatched
Incident Managementunmatched
Inventory Levelsunmatched
Inventory Managementunmatched
Logisticsunmatched
Logistics Managementunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Operationsunmatched
Oracleunmatched
Order Managementunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Quality Managementunmatched
Rail Cargounmatched
Root Cause Analysisunmatched
Supply Chain Managementunmatched
Team Playerunmatched
Third-Party Logistics (3PL)unmatched
Time Managementunmatched
Vendor/Supplier Evaluationunmatched
Vendor/Supplier Planningunmatched
Vendor/Supplier Relationsunmatched
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