Job Title: Operations Specialist, Logistics
Location: New York, NY
Company: allwhere
About allwhere
allwhere is a D.E. Shaw-backed tech startup reimagining how companies manage IT assets for distributed teams. Whether remote, hybrid, or in-office, we make it seamless to procure, ship, and track the equipment teams need to stay productive. We're growing fast-and looking for sharp operators who thrive in dynamic environments and want to help scale high-impact systems from the ground up.
The Role
We're looking for an Operations Specialist, Logistics to support the movement of equipment across allwhere's domestic and global network. You'll work hands-on across parcel, returns, freight, and international shipments while partnering with carriers, warehouses, brokers, and internal teams to keep deliveries moving. This role is ideal for an early-career logistics operator with 1-3 years of experience. Direct experience with UPS, FedEx, DHL, or a 3PL-especially rates, service levels, carrier portals, or account management-is strongly preferred.
What You'll Do
Shipment Execution & Coordination
- Coordinate domestic and international shipments across parcel, returns, warehouse transfers, and bulk freight
- Create labels, book shipments, schedule pickups, and provide accurate instructions to warehouse and logistics partners
- Validate shipment details and prepare required documentation, including commercial invoices, packing lists, weights, dimensions, declared values, and service selections
Carrier & Parcel Operations
- Work directly with UPS, FedEx, DHL, and other logistics providers to execute shipments and resolve issues
- Apply carrier service levels, delivery commitments, and account requirements to select appropriate shipping options
- Review carrier rates and transportation costs, and navigate provider portals, shipping platforms, and tracking tools as part of daily execution
Exceptions & International Logistics
- Monitor shipments from pickup through delivery and manage delays, failed deliveries, loss, damage, and other exceptions
- Coordinate with carriers, brokers, warehouses, and internal teams to drive issues through resolution and provide clear updates
- Support customs clearance and international freight by resolving documentation issues and coordinating quotes, service options, packaging, pickup, and delivery details
️ Process, Data & Continuous Improvement
- Maintain accurate shipping records, tracking information, carrier costs, and operational tickets
- Identify recurring logistics issues and carrier performance trends, and help improve SOPs, tooling, automation, and practical use of AI
What We're Looking For
- 1-3 years of experience in logistics, transportation, shipping, carrier operations, fulfillment, or a related operations function
- Hands-on experience with UPS, FedEx, DHL, another parcel carrier, a freight forwarder, or a 3PL strongly preferred
- Exposure to carrier pricing, rate cards, shipping rates, transportation costs, or service-level selection strongly preferred
- Familiarity with carrier portals, shipping software, tracking systems, commercial invoices, and shipping documentation
- Strong attention to detail and ability to manage multiple shipments, exceptions, and deadlines simultaneously
- Practical problem-solving skills, clear communication, and a bias toward ownership and follow-through
- Comfort working with spreadsheets, operational data, and web-based systems in a fast-moving environment
- Bachelor's degree or equivalent practical experience
Why Join allwhere
- Build deep logistics experience at a high-growth technology company backed by top-tier investors
- Gain exposure across parcel, freight, international logistics, carrier management, and global operations
- Take on increasing ownership while helping improve service, cost, and carrier performance as allwhere scales.
Salary Range: $65,000-$85,000