Loss Prevention Agent

Loss Prevention Security Guard

Position Summary

The Loss Prevention Security Guard is responsible for helping maintain a safe and secure shopping environment for customers, team members, and company assets. This role focuses on theft deterrence, observation, reporting, and customer safety while providing professional and courteous service at all times.

Key Responsibilities

Maintain a visible presence in and around the store to deter theft and unsafe behavior

Observe customer and employee activity for potential theft, safety risks, or policy violations

Monitor entrances, exits, and high-risk areas of the store

Be knowledgeable of company systems and procedures and monitor such in order to identify and investigate suspicious activity that may require action

Respond to suspicious activity using non-confrontational and de-escalation techniques

Report incidents of theft, safety concerns, or disturbances to store management

Accurately document incidents, observations, and actions taken

Assist with emergency situations such as medical incidents, evacuations, or alarms

Support store leadership during investigations as directed

Follow all company policies regarding apprehension, safety, and use of force

Provide excellent customer service while enforcing store safety standards

Qualifications

High school diploma or GED preferred

Previous security or loss prevention experience a plus

Strong observation and communication skills

Ability to remain calm in stressful situations

Knowledge of theft deterrence and safety procedures preferred

Must be able to work flexible hours, including nights, weekends, and holidays

Physical Requirements

Must be able to life 25-50lbs

Ability to stand, walk, and patrol for long periods

Ability to visually monitor store activity and surveillance systems

Ability to communicate clearly in person and in writing

Core Competencies

Professionalism and integrity

Situational awareness

Conflict de-escalation

Attention to detail

Teamwork and communication