Loss Prevention Agent

 Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary
We are seeking a Loss Prevention Agent to join our team! As a Loss Prevention Agent, you will be spending most of your shift on the retail floor, observing customers and maintaining a strong presence to deter and prevent shoplifters or fraudulent activities. You will also be maintaining accurate reports of incidents within the store, working closely with staff to create a positive environment, and handling any potential shoplifters. The ideal candidate is someone who has no problems confronting potential shoplifters or fraudulent shoppers, can work well independently, and can maintain a high level of integrity and professionalism. 

Responsibilities 

• Watch footage, walk the sales floor, and converse with staff to help identify shoplifting and fraud attempts
• Identify fraudulent activity with returns or customer interactions
• Protect company assets from shrinking both internally and externally
• Assist staff as needed with problem customers or negative interactions
• Write accurate reports about your daily activities and any interactions with customers
• Loop in law enforcement on issues as needed

Qualifications

• Previous experience with loss prevention in a retail setting desired
• The ability to confidently confront problem customers and step in as needed during negative customer interactions
• Familiarity with computer programs such as the Microsoft Office suite and loss prevention programs