Lounge Cocktail Server - Caspians

Job Summary

The Lounge Cocktail Server will deliver a quality experience while maintaining a great energy and vibe.

Actively taking orders, completing food and beverage service, and monitoring the guests’ experience, while

continuously interacting with the guests, fellow team members, and management in a polite, courteous

manner to ensure gracious hospitality.

Duties-Responsibilities

Greeting guests in a positive, friendly manner and making them feel welcome

Guiding guests through all phases of their experience

Exhibit proper menu knowledge, selling techniques and service delivery of both non-alcoholic and

alcoholic beverages, and any menu items offered

Solicit any allergy or dietary restrictions from each guest

Check ordered food and beverage items, ensure accuracy and deliver items to guests according to

steps of service

Process Guest payments by cash, credit card, venue comps and all other tender types

Ensure that all tables and chairs are set correctly and clean

Assist in running items, bussing tables and setting tables when necessary

Keep table tops, floors, service areas, and POS station/s clean/free of dirty glasses, dirty ashtrays, trash,

throughout shift

Request identification from customers when legal age is questioned and works in an efficient and

professional manner

Comply with all state and federal liquor laws

Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a manager’s attention

Refuse further service of alcohol to intoxicated guests in a courteous and safety-minded manner

Clean all spills immediately

Pouring waters, serving condiments and some side-items as necessary.

Provide direction to and assistance to support staff to ensure proper service

Anticipate the guests’ needs and respond appropriately.

Maintain a level of professionalism, that will make guests want to return

Bid farewell to guests, using guest’s name when known, and encourage them to return

Perform all opening and closing duties, based upon shift assignment

Communicate effectively with management and service team members in order to fulfill and address

any issues or needs requested by guests and or other team members

Work as a team, assisting all guests’ and team members’ needs and inquiries

Conform to the department grooming standards, uniform or attire, and jewelry policy

Follow all procedures and policies set forth by the company, division, department and all health and

safety regulations set by County health department

Responsible for proper check out policies and procedures

Perform side work as assigned

Work Experience & Knowledge-Education Background

2-year experience as a server/cocktail in a similar, high-volume restaurant environment or 1-year

experience in a fine dining establishment required

Must have a working knowledge of Spirits, Wine and Food

Basic computer skills and experience with POS systems and cash handling skills

License-Certificates:

SNHD Food Handlers Card

Alcohol Awareness Cert

Current, legal and unrestricted ability to work in The United States

Talents-Abilities-Skills:

Excellent interpersonal skills, can build rapport well; can relate well to all kinds of people; build

relationships; use diplomacy and tact

Ability to keep confidences; admit mistakes; doesn't misrepresent him/herself for personal gain

Ability to quickly become knowledgeable in current policies and practices

Excellent organizational skills and attention to detail

Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems

Ability to clearly communicate in English with guests, management/co-workers, both in person and on

the telephone

Positive attitude, self-motivated, energetic and is a willing learner

Must be able to print legibly for team members, management, and guests to read

Ability to handle a fast-paced, busy, and somewhat stressful environment

Professionally groomed in a manner consistent with department grooming standards

Must be 21 years of age to handle beverages in the State of Nevada

Physical Requirements-Activities-Environmental Conditions:

The work environment and physical demands described here reflect what team members experience while

performing essential job functions. Reasonable accommodations can be provided to enable individuals with

disabilities to carry out these essential tasks.

Sedentary work that primarily involves sitting/standing Never Occasionally Constantly

Light work that includes moving objects up to 30 pounds Never Occasionally Constantly

Medium work that includes moving objects up to 50 pounds Never Occasionally Constantly

Heavy work that includes moving objects up to 100 pounds or more. Never Occasionally Constantly

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like Never Occasionally Constantly

Moving in various environments including tight and confined spaces Never Occasionally Constantly

Bending, stooping, kneeling, crouching Never Occasionally Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods Never Occasionally Constantly

Moving about to accomplish tasks or moving from one work area to another Never Occasionally Constantly

Adjusting or moving objects up to 15 pounds in all directions including wine

buckets, straightening furniture Never Occasionally Constantly

Communicating with others to exchange information Never Occasionally Constantly

Repeating motions that may include the wrists, hands and/or fingers Never Occasionally Constantly

Operating machinery and/or power tools Never Occasionally Constantly

Operating motor vehicles or heavy equipment Never Occasionally Constantly

Assessing the accuracy, neatness of the work assigned Never Occasionally Constantly

Working in low temperatures Never Occasionally Constantly

Working in high temperatures Never Occasionally Constantly

Outdoor elements such as precipitation and wind Never Occasionally Constantly

Working in noisy environments Never Occasionally Constantly

Working in hazardous conditions Never Occasionally Constantly

Working in poor ventilated areas Never Occasionally Constantly

Working in small and/or enclosed spaces Never Occasionally Constantly

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This job description serves as a summary of the duties expected of you in your role. It is not an exhaustive list but

rather a general guide to your expected responsibilities. As a Team Member, you should understand that job

descriptions are subject to change and may be updated at any time. Attendance at all scheduled training

sessions and meetings are at times mandatory.

Having reviewed the qualifications and requirements for the position, I am confident that I can fulfill these duties

to the best of my ability.