OVERVIEW/BASIC FUNCTION:
The Lounge Service Associate is a cross-trained team member responsible for performing both Server and Server Assistant duties as assigned based on operational needs and business volume. This position provides exceptional guest service by taking and delivering food and beverage orders, serving guests according to established standards, assisting with food running and table maintenance, and supporting all aspects of lounge operations to ensure an outstanding guest experience. This role may be scheduled as a Server, Server Assistant, or a combination of both functions during any shift.
ESSENTIAL RESPONSIBILITIES
- Guest Service & Hospitality
- Provide refined, courteous, and professional service to all guests.
- Anticipate guest needs and respond promptly to requests.
- Maintain positive guest relations and ensure guest satisfaction at all times.
- Demonstrate detailed knowledge of menu items, daily specials, beverages, and service standards.
- Be familiar with hotel amenities, services, and local attractions to accurately answer guest inquiries.
- Handle guest concerns and escalate issues appropriately when necessary.
Server Duties
- Take food and beverage orders using established service standards and suggestive selling techniques.
- Accurately enter orders into the POS system and verify transmission to the kitchen.
- Retrieve and serve alcoholic and non-alcoholic beverages in accordance with departmental standards and applicable regulations.
- Serve food and beverages efficiently and professionally.
- Present guest checks, process payments, and follow all cash handling procedures.
- Maintain complete knowledge of beverage offerings, wine selections, and menu specifications
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Server Assistant Duties
- Assist servers with food delivery and table service.
- Work closely with culinary and expediter teams to ensure timely food delivery.
- Maintain cleanliness, organization, and sanitation of dining areas, service stations, and equipment.
- Remove used dishes, glassware, and utensils from tables and transport them to designated areas.
- Assist with table setup, resetting, and maintaining service standards throughout the shift.
- Support multiple food and beverage outlets as needed.
Opening, Closing & Side Work
- Complete opening, closing, and side work assignments as directed.
- Ensure dining areas are properly stocked with supplies, glassware, silverware, and service items.
- Maintain cleanliness and organization of assigned stations and service areas.
- Prepare the restaurant for service and reset areas for subsequent meal periods.
- Assist with inventory replenishment and equipment maintenance.
Safety & Compliance
- Follow all departmental policies, procedures, and service standards.
- Adhere to food safety, sanitation, and responsible alcohol service regulations.
- Practice all safety and loss prevention procedures.
- Maintain proper use and care of all equipment.
Teamwork
- Work collaboratively with managers, servers, bartenders, culinary staff, and fellow associates.
- Support operational needs by performing either Server or Server Assistant responsibilities as assigned.
- Perform additional duties as assigned by management.
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QUALIFICATIONS
Experience
- Previous experience as a server, server assistant, busser, food runner, or host in a restaurant, hotel, or lounge environment preferred.
- Fine dining or luxury hospitality experience preferred.
Education
- High school diploma or equivalent preferred.
General Skills
- Excellent guest service and communication skills.
- Ability to multitask in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Ability to remain calm and professional during high-volume periods.
- Basic POS system knowledge preferred.
Language
- Ability to speak, read, and write English.
- Bilingual communication skills are a plus.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 40 pounds.
- Ability to safely transport food, beverages, and service equipment.
- Ability to perform repetitive motions, bend, reach, and move throughout work areas.
Licenses & Certifications
- California Responsible Beverage Service (RBS) Certification preferred.
- California Food Handler Card preferred.
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FLEXIBILITY STATEMENT
This position is designed as a flexible, cross-functional Food & Beverage role. Employees may be assigned Server duties, Server Assistant duties, or a combination of both based on business levels, operational needs, staffing requirements, and management discretion.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The pay scale for this position is between $17.55 and $23.99 /hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience