LPN /RN Care Coordinator/Scheduler and Recruiter

SANZIE HEALTHCARE SERVICES, INC.

Job Summary

Responsible for all areas of Operations: human resources, intakes, clients, caregivers, and scheduling

Administrative

• Understand and adhere to established SHCS policies and procedures.
• She assisted with recycling, associate hiring orientations, and in-services-disciplinary actions relating to attendance, scheduling, requirements, and licenses.
• Oversees the new hire process for all branch hires; ensures all documentation is completed promptly and accurately. On-boards and trains new branch clinical and administrative employees.
• Complete wage and employment verifications of current and former employees.
• Interview, set up employee files, do bkg checks (Gchexs), and E-Verify prospective employees.
• Create caregiver folders in the computer and a physical file - ensuring all documentation is current.
• Respond to unemployment notices promptly.
• Maintain employee compensation, retention, and recognition programs
• Ensures HR policies and procedures are executed within the Agency.
• Provides reports and communicates information to key personnel.
• Other duties as assigned by direct supervisor or other members of Management
• Assist in training all branch new hires and current employees; may oversee or facilitate classes, including quarterly in-service meetings.
• Screens, Interviews, assists, and scheduling in hiring Home Care Aides
• Receive referrals and inquiries on programs and services offered by Sanzie Healthcare Services Inc.- complete the intake form and provide it to the Administration immediately.
• Provide documents for admission and supervisory visits to RN, as appropriate.
• Schedule supervisory visits and send out Quality Assurance Forms to Clients every two weeks or provide the said document to RN when supervisory visits are scheduled; evaluate reports when they are returned and address deficiencies, if any
• Follow-up on referrals/inquiries of prospective clients for possible admission
• Supervise caregivers and complete performance appraisals for caregivers at specified intervals.
• Enter, maintain, and correct client, employee, payroll, billing, and related accounting data into the computer.
• Act as the Agency's ongoing liaison
• Implement the Agency's policies and procedures and ensure the Agency adheres to all State and Federal guidelines.
• Call clients every week to enquire about the quality of service.
• Attend community meetings
• Send out in-service exercises to caregivers every month.
• Determine staffing needs --recruit, select, hire, and orient prospective employees.
• Discipline and terminate personnel following company policies
• Check Axiscare and 4- tell us daily; validate by making sure Axiscare time logs are correct, dated, signed by both caregiver and client, and tasks completed per POC)
• Be available and collaborate with payroll personnel to ensure hours are correct
• Audit caregiver files at least every week to ensure compliance
• Enter data in Axis Care and 4-Tellius; maintain and ensure current and complete personnel records of caregivers and clients.
• Answer the telephone in the morning and evening, take inquiries or messages, and address issues using excellent telephone etiquette.
• Respond promptly and courteously to all calls
• Provide three weeks of on-call service as scheduled
• Perform clerical duties and other responsibilities, including but not limited to typing and distribution of office records, memoranda, calendars, minutes, agendas, etc., assigned by the Administrator.
• Protect the confidentiality of clients, caregivers, and Agency
• Create action lists and provide all completed and pending tasks to the Administrator daily
• Accept Medicaid Waiver clients by completing EDWP forms
• Send out reports on Medicaid Waiver clients by the 5th of each month
• Ensure that the reception area and common areas (reception and interview rooms) are always clean and trash is emptied daily
• Learn the different functions of Axiscare and 4-Tellius and create systems (e.g., client and caregiver portals)
• Provides reports and communicates information to key personnel.
• Other duties as assigned by direct supervisor or other members of Management
• Assist in training all branch new hires and current employees; may oversee or facilitate classes, including quarterly in-service meetings.
• Screens, Interviews, assists, and scheduling in hiring Home Care Aides
• Ensures the appearance of the branch's open environment is professional: neat, clean, orderly, and generally free of clutter
• Provides customer service by answering employee questions accurately and promptly.
• Confirm all pre-hire steps have been completed, including completing pre-hire forms and maintaining the staff database (to include all requirements).
• Completes Forms I-9, verifies I-9 documentation, and maintains I-9 files.
• Review employee applications and required documents to ensure all forms are filled out and provide complete copies.
• Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
• Schedule an appropriately skilled and unskilled person for the new client and input scheduling information into the database immediately after confirming with a caregiver.
• Check caregiver schedules to ensure they do not overlap with another client and monitor overtime, if applicable. Check to ensure the caregiver has the appropriate licensing and certifications for a case.
• Send information to the scheduled caregiver(s) via e-mail when assigning a new shift. Include any information relevant to the client and their location, if relevant. Texting may be used only with immediate staffing needs or confirmations.
• Confirm with the caregiver that they have received the information or ensure that Management or on-call confirms. Confirmations should be in writing or recorded if given verbally over the phone.
• Constantly remind caregivers about what is expected from them when relating to clients and agencies regarding dress, conduct, timeliness, etc.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicaid and HIPAA regulations and requirements. Abides by all rules, policies, procedures, and standards
• Serves as the point of contact for new hires.
• Schedule replacement workers as needed and inform the family, client, POA, and necessary party of a change.
• Provides staffing for sick leave, vacation, and long-term leave.
• Communicate with clients and families about ongoing staffing needs. If shifts are canceled, contact the caregiver until confirmation is received by phone, text, and e-mail. Update schedules with a note reading that caregivers are aware of a change.