LPN

About Us:

Join Betty Jean Kerr People's Health Centers and make a meaningful impact in the lives of individuals and families throughout the St. Louis area. As a mission-driven healthcare organization, we are committed to delivering high-quality, patient-centered care to those who need it most. We offer rewarding healthcare careers, competitive benefits, professional development opportunities, and a supportive, collaborative culture. If you are seeking a career that provides purpose and opportunity, Betty Jean Kerr People's Health Centers is the place to grow, make a difference, and build a rewarding future.

Employee Perks:

• Affordable Medical & Prescription Drug Benefits
• Healthcare/Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Dental & Vision
• PTO & Sick Time Accrual
• 10 Paid Holidays
• 401K Employer Match up to 4%
• Voluntary Short-Term Disability
• Employer Paid Long-Term Disability
• Legal Plan/ Plus Parent Plan
• Employee Assistance Program (EAP)
• Employee Discount Programs for Travel, Entertainment, Childcare, Auto & More

About the Role:

The LPN Message Center role is pivotal in ensuring effective communication and coordination within a healthcare setting, specifically in St. Louis, MO. This position focuses on managing and triaging incoming clinical messages, facilitating timely responses to patient and provider inquiries, and supporting the clinical team by relaying critical information accurately. The LPN will serve as a vital link between patients, healthcare providers, and administrative staff, ensuring that messages are prioritized and addressed according to urgency and clinical protocols. This role requires a strong understanding of clinical terminology, patient confidentiality, and healthcare workflows to maintain high standards of patient care and operational efficiency. Ultimately, the LPN Message Center professional contributes to improved patient outcomes by supporting seamless communication and prompt clinical decision-making.

Minimum Qualifications:

• Current and valid Licensed Practical Nurse (LPN) license in the state of Missouri.
• Proven experience working in a clinical or healthcare environment, preferably in a message center or call center setting.
• Basic proficiency with electronic health record (EHR) systems and healthcare communication tools.
• Strong understanding of medical terminology and clinical workflows.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Preferred Qualifications:

• Experience with specific EHR platforms such as Epic or Cerner.
• Previous experience in a message center or triage nursing role.
• Additional certifications related to patient communication or healthcare informatics.
• Demonstrated skills in multitasking and managing high-volume message flow efficiently.
• Familiarity with quality improvement processes in healthcare communication.

Responsibilities:

• Receive, review, and prioritize incoming clinical messages from patients, providers, and other healthcare team members.
• Triage messages based on urgency and clinical guidelines, ensuring timely escalation to appropriate healthcare professionals.
• Document and track message status and follow-up actions within the electronic health record (EHR) system accurately.
• Collaborate with nursing staff, physicians, and administrative personnel to clarify and resolve patient concerns or clinical questions.
• Maintain patient confidentiality and comply with HIPAA regulations while handling sensitive health information.