Lucilles BBQ - Front Desk

POSITION SUMMARY

The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provide accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service including the removal of dishes and tableware and preparing tables in a professional manner for new guests. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Greeting and seating guests, presenting menus to guests, informing them of special menu items
• Working in a team environment with the ability to be an effective team player
• Maintaining adequate knowledge of locations food offering and preparation
• Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations
• Taking guest information and quoting wait time to guests accurately when tables are not immediately available
• Planning reservations and waitlist parties in advance, at or within the given time or time frame
• Reviewing the floor plan to assess current and upcoming table availability changes
• Observing tables and keeping track of clean, dirty, and occupied tables
• Cleaning, organizing, and stocking menus at the front desk
• Answering the phone in accordance with Company standards; answering questions concerning the menu and restaurant
• Assist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guests
• Interacting with guests entering and departing, ensuring a positive dining experience
• Filling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standards
• Maintaining restrooms throughout shift
• Supporting food servers and kitchen staff in other duties as required
• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed