Administrative Management, Business Administration, Communication Skills, Community Support, Customer Support/Service, Diversity, Establish Priorities, Home Inspections, Interpersonal Skills, Maintain Compliance, Marketing, Multitasking, Organizational Skills, People Management, Problem Solving Skills, Property Management, Record Keeping, Service Delivery, Team Player
Luxury Concierge – Night Shift (Part-Time)
Company: Aria Residential
Location: The Florian – 1 Florida Ave NE, Washington, DC 20002
Schedule: Part-time, Sat & Sun
Hours: 11:00 PM–7:00 AM
Compensation: $20-$22.50 / hour
About Aria Residential
Aria Residential is a vibrant community-focused organization dedicated to creating innovative living spaces that foster creativity, collaboration, and a sense of belonging. We believe in redefining the standard of residential living through thoughtful design, engaging programming, and exceptional service. Join us in shaping the future of premier community living where every resident thrives. We are growing and seeking to hire a Luxury Residential Concierge, who is enthusiastic about providing top-notch service. This position will be located onsite in Washington, DC at our brand-new property the Florian.
Position Overview
As the night-time Luxury Residential Concierge, you will play a pivotal role in curating a unique and inspiring living experience for our residents. You will be providing exceptional service and creating a supportive community environment that encourages creativity and personal growth.
Responsibilities
- Greeting all incoming individuals and providing guidance to residents, guests, vendors, and associates.
- Act as a liaison between residents and management, ensuring effective communication and prompt resolution of issues.
- Responsible for the day-to-day operations of resident services, including but not limited to leasing, move-ins, and move-outs. Provide guided tours of open units with current residents, resident referrals and incoming prospects, or other stakeholders as needed.
- Assist with community events, workshops, and activities designed to foster connections among residents and promote collaborative environment.
- Collaborate with the property management team to ensure the physical environment aligns with our community values and enhances the resident experience.
- Maintain resident records and ensure compliance with leasing policies and procedures.
- Monitor resident feedback and implement improvements based on insights gathered.
- Will be responsible for conducting routine property inspections.
Ideal Candidate
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
- 1+ years of proven experience in property management, hospitality, marketing, or customer service, with a focus on delivering exceptional service and building community (preferred).
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Excellent interpersonal and communication skills, with a passion for creating meaningful connections.
- Creative mindset with a knack for developing innovative solutions to enhance resident satisfaction.
Aria is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.