MA Clinic Supervisor

Position Summary
The Clinic Supervisor provides day-to-day operational and administrative leadership for a multidisciplinary outpatient clinic. This position oversees front desk/administrative staff, clinical staff, and other clinical support personnel. The Clinic Supervisor is responsible for ensuring efficient clinic operations, high-quality patient care, staff performance, regulatory compliance, and a positive patient experience. This position reports to the Regional Director of Clinic Operations and includes the following specialties: Dermatology, Allergy, Surgery, Urogynecology/Pelvic floor physical therapy, Pulmonary & OBGYN. Some travel may be required, with the central location in Milwaukee, WI. 

Essential Responsibilities

• Provide direct supervision and leadership to front desk staff, RNs, MAs, and other clinic support staff.
• Oversee daily operations across multiple clinic departments and ensure effective coordination between administrative and clinical teams.
• Maintain staffing schedules, assignments, coverage plans, and workflows to meet patient and operational needs.
• Monitor patient flow from registration through discharge and identify opportunities to improve efficiency and reduce delays.
• Partner with physicians, advanced practice providers, RNs, MAs, and administrative staff to ensure effective communication and coordinated patient care.
• Assist in the recruitment, interviewing, onboarding, training, and evaluation of staff.
• Establish performance expectations and address attendance, performance, conduct, and workflow concerns appropriately.
• Ensure staff competencies and required training remain current.
• Promote consistent adherence to organizational policies, clinical standards, and other applicable regulations.
• Identify workflow issues and lead process-improvement and quality-improvement initiatives across departments.
• Address patient complaints and service concerns and work with appropriate leadership to resolve complex issues.
• Assist with facilitation of staff meetings and promote collaboration, accountability, and teamwork.
• Serve as a communication link between frontline staff, providers, clinic leadership, and organizational administration.
• Support implementation of new policies, procedures, technology, and organizational initiatives.
• Maintain a professional, respectful, and patient-centered work environment.
• Step into clinical or administrative functions as needed to support safe and efficient clinic operations.

Qualifications

• High school diploma or equivalent required
• Medical Assistant certification (such as CMA, RMA, or equivalent)
• 3–5 years of Medical Assistant experience
• Previous supervisory or lead experience preferred
• Knowledge of clinical workflows, EMR systems, patient privacy, and healthcare regulations.
• Strong communication, organization, leadership, and problem-solving skills