Machine Learning Engineer

Transcarent is looking for a Sr. Principal ML Engineer to lead a team focused on enabling Data and AI/ML solutions and products across the company, with a particular focus on ML platform our flagship WayFinding experience.

In this role, you will set technical direction with full autonomy, identifying systemic issues before they become crises, defining pragmatic architecture, and moving fluidly between hands-on execution and high-level design to unblock the initiatives that matter most. You will partner closely with engineering leadership, product, and cross-functional stakeholders to translate ambiguous business problems into scalable technical solutions, and serve as a multiplier for the broader engineering organization through mentorship, design review, and technical influence.

The ideal candidate brings strong machine learning engineering experience, sound technical judgment, and a people-first leadership style. You should be comfortable operating in a fast-moving environment, partnering closely with product, engineering, clinical, data, and business stakeholders to deliver AI/ML solutions that improve the Member experience and support Transcarent's mission to measurably improve health and care.

Though understanding of AI/ML is crucial for this role, we kindly request that you refrain from using GenAI while going through the interview process to allow fair evaluation of your skillset.

Core Competencies

• Strategic and systems-level thinking
• Technical depth in Data and AI/ML paired with hands-on execution
• Cross-functional influence without direct authority
• Data-driven, evidence-based decision-making
• Ownership, accountability, and bias for action
• Clear communication with technical and non-technical audiences
• Mentorship and technical coaching
• Adaptability in ambiguous, fast-changing environments

What We're Looking For / What You Need

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 12+ years of professional software/data engineering experience, including significant time operating as a senior individual contributor at Principal level or above.
• Expert-level command of data engineering fundamentals: distributed data processing (Spark), stream and batch pipeline design, data warehouse/lakehouse architecture, and ELT/ETL patterns.
• Strong ML engineering proficiency, including feature engineering, model training and evaluation, deployment, and production monitoring.
• Hands-on experience with modern GenAI and LLM workflows, including RAG architectures, fine-tuning, prompt engineering, and responsible AI practices.
• Cloud-native platform fluency across one or more major providers (AWS, GCP, Azure), including managed data and ML services.
• Proficiency in Python and SQL as primary languages; comfort with Go, Java, or equivalent as needed.
• Demonstrated ability to lead complex, cross-functional technical initiatives from ambiguity through production without relying on organizational authority.
• Excellent written and verbal communication skills, with a track record of influencing senior technical and non-technical stakeholders.

Preferred Qualifications

• Experience with key ecosystem tools such as Databricks, dbt, Kafka, and MLflow.
• Experience in healthcare, benefits, or another regulated, compliance-sensitive industry.
• Track record of applying GenAI tools as a velocity and quality multiplier for yourself and your team.
• Experience defining data governance, lineage, and observability frameworks at platform scale.
• Prior experience mentoring senior engineers or informally leading technical communities of practice.

Additional Notes

• Team size and scope: Individual contributor role; the most senior IC in the Data and AI organization, with broad architectural scope and no direct reports.
• Supervisory responsibilities: None formally; provides technical mentorship and coaching as part of day-to-day delivery.
• Work location expectations: Remote US.
• Travel expectations: Minimal (occasional team or offsite travel, <10%)
• On-call requirements: Participates in the escalation path for critical data/ML platform issues as needed.

Who we are

Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers.

Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences - Cancer Care, Surgery Care, and Weight Health - to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.

At Transcarent, our values guide everything we do:

• People First: We prioritize our Members, clients, and each other in every decision

• Care: Every decision starts with improving health and care for our Members

• Resilience: We push boundaries and take the uncharted path to change an industry

• Results: We take ownership, solve with speed, and deliver for our people and each other

• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage

• Competitive 401(k) Plan with a generous company match

• Flexible Time Off/Paid Time Off, 13 paid holidays

• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance

• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.