Mail Coord

GTT

Worcester, MA

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JOB DETAILS

SKILLS

Accounts Receivable, Administrative Skills, Business Support, Career Development, Coaching, Customer Support/Service, Diversity, Documentation, Identify Issues, Interpersonal Skills, Mathematics, Office Equipment, PC (Personal Computer) Systems, Problem Solving Skills, Process Analysis, Process Improvement, Production Systems, Service Level Agreement (SLA), Team Player, Telephone Skills, Time Management

LOCATION

Worcester, MA

POSTED

30+ days ago

Position Overview/Summary:
Responsible for the overall daily production of mailing output that is generated from the organization's source systems. Perform routine checks on the jobs and output to ensure the highest levels of quality and integrity are achieved. Perform customer service tasks for business associates. Remain committed to our C.A.R.E. values in customer service.

Responsibilities / Essential Functions:
Identification of issues with systems, output, or processes
Documentation of varying daily production
Support other business functions and business partners
Ensuring SLA's are consistently met
Understanding and following of both departmental and organizational policies
Maintaining proper supply levels of consumables
Perform other duties as assigned
Analyze job processes and recommend improvements
Customer services skills as dictated by management which may include, but are not limited to answering the phone, mail runs, and administrative responsibilities.

Position Requirements:
High school diploma/GED /equivalent work experience
Ability to use personal computer and other standard office equipment
Perform tasks that may be routine and repetitive with accuracy
Ability to read, write, and perform basic math skills
Ability to work independently or as part of a team
Problem Solving/Judgment - Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely manner
Accountability - Proactively identifies present and future obstacles, issues, and opportunities; takes actions to address such obstacles, issues, and opportunities
Flexible and Agile - Easily adapts to new, different, or changing situations, requirements, or priorities. Has an understanding and appreciation of individual differences
Teamwork/Collaboration - Actively solicits ideas and opinions from others. Encourages team members to voice ideas/concerns. Shows respect for diversity. Fosters collaboration
Ability to stand or sit for extended periods of time
Ability to perform work tasks in a loud/noisy work environment
Ability to work productively and accurately in a stressful, fast paced production environment under deadline pressure
Ability to work on site, including during adverse weather conditions
Ability to use personal computer and other standard office equipment
Ability to work cooperatively.

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop.

About the Company

GTT

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