Mailroom Clerk

Job Title: Mailroom Clerk

Location:Albany, NY

Duration: Contract - 5 months, Part-time (20-30 hours/week depending on workload)

Pay Range: $22/hr to $26/hr (W2)

Job ID: 411994

Onsite interviews required, including sorting and data entry testing.

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Mailroom Clerk to join our team. The Specialist will execute basic processing work by following defined procedures and will support routine operational and administrative tasks. The role will escalate issues as needed and will require accuracy, consistency, and adherence to documented workflows across areas such as credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, and auto finance.

Responsibilities:

• Execute filing, recording, processing, servicing, and organizing documentation by following explicit instructions and defined procedures.
• Administer routine analyses, tasks, and report preparation for assigned processes and products.
• Assist in reviewing documentation to ensure correct procedures for basic activities.
• Handle routine billing inquiries, service requests, suggestions, and complaints from customers.
• Complete assigned tasks accurately and on time by adhering to clear procedures.
• Open mail and extract paper invoices and checks; properly sort non-payment documents for processing.
• Accurately batch work and communicate issues to the Workflow Coordinator or Supervisor.
• Cross-train and provide coverage in mail sort, keying, reassociation, and data entry to support critical department functions.
• Perform other duties as assigned.

Required Skills & Qualifications:

• 0-1 year of experience with working knowledge of business operations or general office skills.
• High School Diploma or equivalent work experience required. College degree preferred.
• Proficient in Microsoft Office applications.
• Proficient in 10-Key with high speed and accuracy.
• Exceptional attention to detail with ability to manage high transaction volumes accurately and meet production goals.
• Ability to work under pressure and meet deadlines in a team environment.
• Proven ability to handle monetary and processing functions independently.

Preferred Skills:

• Effective verbal and written communication and interpersonal skills.
• Good judgment with ability to identify, assess, and escalate issues appropriately.
• Comfort navigating multiple computer systems and applications.
• Basic knowledge of banking policies, procedures, and government regulations.
• Ability to perform simple scheduled and non-scheduled maintenance functions.
• Strong customer service skills.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.