Job Description Summary
The Document Service Associate ll facilitates effective and efficient document servicing operations by supporting multiple workflows, processing outbound mail, and opening, sorting, scanning and distributing received insurance-related mail.
Key Responsibilities
- Enables achievement of service level agreements by processing inbound and outbound mail quickly
- Develops and enhances document servicing skills and knowledge by participating in cross-training
- Manages time-sensitive, complex or critical documents
- Facilitates preparation of incoming insurance-related mail by opening envelopes with industrial equipment, manually removing envelope contents and sorting documentation for scanning
- Processes high volume of received documentation by reviewing and sorting individual documents, adding separator sheets and utilizing scanning equipment to capture mailed documentation within internal systems
- Manages outgoing documentation by processing high-volume of metered mail, preparing overnight packages, ensuring application of correct postage and updating records
- Contributes to success of document servicing operations by assisting with quality checks, resolving minor processing issues and providing advice and guidance to peers