Job Description
The Mailroom Specialist is accountable for the daily operations of a single-person site and is responsible for delivering contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities:
- Manage the daily operations of a mailroom, copy center, or scanning facility.
- Operate office equipment, including:
- PCs.
- Copiers.
- Multifunction devices.
- Imaging equipment.
- Mailroom equipment.
- May be responsible for:
- Courier services.
- Reception services.
- Switchboard operations.
- Shipping and receiving.
- Mail delivery and processing.
- Serve as the primary point of contact with customers on a daily basis.
- Implement and manage Ricoh Service Excellence programs.
- Operate required equipment and software efficiently to meet service level agreements (SLAs).
- Support profitability goals by effectively utilizing company materials and supplies.
- Maintain routine site functions, including:
- Creating and completing work orders.
- Monitoring contractors.
- Conducting inspections.
- Reporting facility-related issues.
- Providing operational support as needed.
- Coordinate with contracted vendors, facility management, and building occupants.
- Manage office supply inventory and reordering, as required.
- Coordinate conference room scheduling and A/V equipment resources, as needed.
- Maintain positive working relationships across departments through professional communication.
- Provide operational data and reporting to leadership and customers.
- Assist in preparing monthly customer reports.
- Ensure assigned financial responsibilities are met.
- Perform other duties as assigned.
Qualifications (Education, Experience, and Certifications):
Required Qualifications:
- High school diploma or GED required.
- One (1) or more years of experience in a related field (B2B and/or technical environment).
- One (1) or more years of customer-facing experience.
- Demonstrated knowledge and understanding of technology.
Knowledge, Skills, and Abilities:
- Strong tactical thinking and decision-making skills.
- Ability to present information to small groups.
- Moderate problem-solving abilities.
- Basic customer service skills.
- Basic technical aptitude.
- Effective written and verbal communication skills.
Working Conditions, Mental, and Physical Demands:
- Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
- Work assignments are varied and may require the ability to interpret, comprehend, and apply complex information, data, and instructions.
- Ability to prepare, communicate, and present diverse information effectively.
- Physical requirements may include:
- Walking.
- Standing.
- Bending.
- Reaching.
- Lifting and carrying objects up to 50 pounds.
- Moderate manual dexterity required, including regular use of:
- Keyboard and computer equipment.
- Calculators.
- Hand tools.
- Eye-hand coordination activities.
Disclaimer
The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.
Numbers & Facts
| Location | Boca Raton, Florida |
| Industry | Other/Not Classified |
| Salary | $18–$20 |
| Company Size | 10,000 employees or more |
| Year Founded | 1955 |
| Website | http://www.ricoh.com/ |
About Company
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Skills
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