Main Dining Room Server

Why Westhaven Golf Club?

Southern Land Company’s Westhaven Golf Club, one of the top family centric private clubs in the Nashville area, is currently seeking a highly motivated Server. Westhaven’s service vision of “Creating connections and lasting memories through genuine service and provide the members and guests with an unforgettable experience. Associates receive competitive pay, benefits, and career growth opportunity.

Position Summary

Westhaven Golf Club, an award-winning, private golf club in Franklin, TN is searching for a Main Dining Room Server who provides world-class customer service for our fine dining restaurant. This person is responsible for greeting guests, taking food and drink orders, providing menu recommendations, and delivering orders promptly and accurately. Servers are also responsible for maintaining a clean and organized dining area, processing payments, handling customer issues, and ensuring a positive dining experience from start to finish. This is a full-time position.

Essential Functions

• Guest Services: Greet and seat guests, present menus, and answer questions about menu items, including ingredients and preparation methods.
• Order Management: Take accurate food and drink orders, noting any special requests, dietary needs, or allergies, and relay the information to the kitchen and bar staff promptly.
• Food and Beverage Delivery: Serve food and beverages in a timely and professional manner, checking back with guests to ensure satisfaction and refilling drinks as needed.
• Payment Processing: Prepare accurate bills and process various forms of payment (cash, credit card) using a point-of-sale (POS) system and return change or receipts to guests.
• Dining Area Maintenance: Maintain the cleanliness and organization of assigned tables and the overall dining area, which includes clearing plates, sanitizing surfaces, and resetting tables for new guests.
• Collaboration: Work effectively with hosts, runners, kitchen staff, and bartenders to ensure a seamless and efficient dining experience.
• Upselling: Make recommendations and upsell appetizers, desserts, or premium beverages to enhance the guest experience and increase sales.
• Health and Safety: Adhere to all food safety, sanitation, and alcohol beverage control policies and regulations.

Knowledge, Skills, and Abilities

• Customer Service Skills: A friendly, professional, and patient demeanor with a strong desire to ensure guest satisfaction.
• Communication: Excellent verbal communication and active listening skills to interact effectively with guests and team members.
• Time Management & Multitasking: The ability to manage multiple tables and tasks simultaneously in a fast-paced environment while remaining calm under pressure.
• Attention to Detail: Meticulousness in recording orders and monitoring guest needs to prevent errors and address issues promptly.
• Basic Math Skills: Competency in basic arithmetic for handling transactions and splitting bills.
• Experience: Previous experience in a restaurant or hospitality setting is preferred.
• Flexibility: A willingness to work varied shifts, including evenings, weekends, and holidays. 

Required Education and Experience

• High school diploma or GED.
• Prior experience working in a restaurant.
• Familiarity with point-of-sale tracking technology and restaurant management platforms.
• Tennessee ABC Server Card (must be attained in first 90 days on property.

The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We Have…

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off.  Southern Land Company is a Drug Free Workplace.  For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

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