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Department of Health and Human Services (DHHS)
Health Services Consultant
Opening Date: November 2, 2026
Closing Date: November 16, 2026
Job Class Code: 4381
Grade: 07-22 (Nurses)
Salary: $58,219.20 - $79,331.20 per year
Position Number: 02022-3861
Location: Augusta
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
Core Responsibilities:
As the Complex Case Nurse in the Complex Case Unit (CCU), you will use your clinical expertise to support Maine residents of all ages with complex medical, developmental, behavioral, or psychosocial needs. You will collaborate with individuals, families, providers, and state agencies to assess needs, coordinate multidisciplinary team meetings, and help develop a clear path toward resolution. Your work will help individuals navigate complex systems and access appropriate care and services.
Regular duties include:
• Provide information, problem-solving assistance, and support to Maine residents, their families, support networks, and healthcare providers.
• Facilitate multidisciplinary team meetings for individuals who lack a discharge plan or face other complex challenges, working with involved parties to identify safe placement options and resolve barriers to care.
• Coordinate with statewide service providers, community resources, and internal and external DHHS partners to address complex cases and identify solutions.
• Escalate complex cases to middle and senior management and consult with leadership as needed.
• Build and maintain collaborative relationships with community agencies, hospitals, healthcare providers, MaineCare members, families, and DHHS offices, including the Office of Behavioral Health (OBH), Adult Protective Services (APS), Children's Protective Services (CPS), Office of Child and Family Services (OCFS), Office of Aging and Disability Services (OADS), and programs serving individuals with brain injuries or intellectual and developmental disabilities.
This position reports to the Complex Case Manager.
Minimum Qualifications:
Registered Nurse and three (3) years of progressively responsible experience in the field of nursing and/or in the delivery of health care services.
LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS:
Licensed as a Registered Professional Nurse in the State of Maine, as issued by the State Board of Nursing.
Preferred experience includes:
• 2-3 years of clinical pediatric and adult experience, or previous case management experience.
• Experience with and knowledge of the Medicaid program and/or other health and human services programs serving low-income populations
• Lived experience with Medicaid and/or other health-related social needs common to individuals and families receiving Medicaid coverage
The background of well-qualified candidates will demonstrate the following competencies. Please address these competencies in your cover letter:
1. Knowledge of and experience with individuals of all ages who have complex medical, physical, developmental, behavioral, or mental health needs.
2. Familiarity with MaineCare, other state agencies, and statewide community resources that support access to healthcare, services, and safe placement options.
3. Ability to establish and maintain effective working relationships with MaineCare members, families, guardians, healthcare providers, community partners, and organizations while maintaining objectivity and professionalism.
4. Ability to gather and analyze case information, assess complex situations, identify barriers to care, draw sound conclusions, and make informed decisions independently.
5. Ability to work independently and as part of a multidisciplinary team to coordinate services, facilitate case discussions, and develop practical solutions to complex challenges.
6. Strong critical- thinking, problem-solving, communication, organizational, and time-management skills, with the ability to manage competing priorities and recognize when issues require escalation.
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