Mainframe Level Two Operator/Technician/Batch Support

General Skills Required:

-Strong attention to detail.-Strong English written and verbal skills (able to communicate to customers and stakeholders).

-Ability to digest security, cybersecurity, and policy training documents.

-Familiarity with Service-Now ticketing software.-Experience with Skype for Windows and Zoom.-Familiarity with Windows interface and toolsets.

-Excellent MS Excel, MS Word, and MS Outlook skills.

-Ability to create and improve technical procedural documentation.-Knowledge and experience with high-availability environments a plus.

Technical Skills Required:

-Strong experience and knowledge of industry standard command line interface tools and hardware consoles.

-Operational knowledge of Mainframe z/OS, TSO commands, Console, JCL, Batch Execution and Monitoring.

-Complete familiarity with the IBM Master Console interface.

-Experience with at least two of the following monitoring tools: Omegamon, Sysview, Netview, Focalpoint, and Tivoli Enterprise Portal.

-Have strong familiarity with Job Entry Subsystem (JES) commands on the mainframe.

-Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.

-Perform and verify system configuration changes as specified during weekend maintenance / shutdown periods.

-Perform POR (Power on Reset) via the Hardware Master Console.-Familiarity with CICS and file control (ability to allocate and deallocate).

-Identify issues (e.g. spool issues) using commercially available monitoring tools (e.g. Omegamon, Sysview, Netview) and resolve using JES commands.

-Familiarity with controlling system tasks via with IBM System Automation or CA Ops MVS.-Must have strong expertise in Tivoli Workload Scheduler 9.3 (or above) in an end

-to-end environment and experience with event-based scheduling.

-Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers)

-Monitor all batch flow processing and insure timely completion of endpoints/milestones. Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.

-Perform level 1 and level 2 support and resolution for all batch abends.

-Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter Management when necessary.

-Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.

-Track and document all outages and incidents which adversely impact the environment

Preferred Skills:-Knowledge of IBM Z Mainframe and z/OS

-Knowledge of OS/390 Operations

-JCL and batch problem diagnostic skills-Knowledge of Data Transfer protocols 

‘NDM, FTP’ITIL certification a plus.

-Previous Financial Firm experience