Maintenance Lead Main Purpose We are seeking a hands-on Maintenance Lead responsible for coordinating and executing daily maintenance operations at a multifamily residential community while providing technical guidance and support to the maintenance team. This role combines day-to-day leadership with active technical responsibilities. The Maintenance Lead will coordinate work orders, support preventive maintenance programs, oversee unit turns, assist with vendor coordination, and personally perform maintenance and repair tasks to ensure the property remains safe, operational, and well maintained. The ideal candidate is a skilled maintenance professional who leads by example, works alongside the team, and takes ownership of maintenance quality, efficiency, and resident satisfaction. Essential Functions Maintenance Operations - Perform preventive and corrective maintenance on HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems.
- Diagnose and troubleshoot maintenance issues and complete repairs efficiently.
- Execute work orders promptly while maintaining company quality and service standards.
- Actively participate in unit turns, including repairs, painting, appliance installation, and make-ready activities.
- Respond to emergency maintenance requests and participate in after-hours and weekend on-call rotations.
Daily Leadership & Team Coordination - Provide daily guidance, training, and technical support to Maintenance Technicians.
- Coordinate and prioritize daily work orders based on urgency and operational needs.
- Monitor work progress and ensure tasks are completed safely, efficiently, and according to company standards.
- Lead by example by actively performing maintenance tasks alongside the team.
- Communicate staffing, workload, and operational concerns to Property Management.
Property Inspections & Preventive Maintenance - Conduct routine inspections of residential units, common areas, amenities, and building systems.
- Identify maintenance deficiencies and coordinate timely corrective actions.
- Execute preventive maintenance schedules to minimize equipment failures and unexpected repairs.
- Ensure proper maintenance of HVAC systems, plumbing, electrical equipment, and other building components.
Vendor Coordination - Coordinate with external vendors and contractors for specialized maintenance services.
- Assist with obtaining quotes, scheduling services, and verifying completed work.
- Monitor vendor performance and communicate concerns to Property Management.
- Prioritize in-house maintenance whenever practical to support operational efficiency and cost control.
Work Orders & Administrative Support - Accurately document, update, and close work orders in the company's maintenance management systems.
- Monitor outstanding maintenance requests and follow up to ensure timely completion.
- Maintain appropriate inventory levels of maintenance supplies, tools, and equipment.
- Provide maintenance updates and report recurring issues to Property Management.
- Support the tracking of maintenance performance indicators, including work order completion, response times, and unit turn progress.
Safety & Compliance - Follow OSHA, EPA, and company safety policies and procedures.
- Ensure safe handling of tools, equipment, chemicals, and refrigerants.
- Maintain clean, organized, and safe maintenance areas.
- Identify potential safety hazards and take appropriate corrective action.
- Participate in required technical and safety training.
Required Qualifications - Certification: EPA Certification (Refrigerant Handling) – Required.
- Experience: Minimum 5 years of multifamily or apartment maintenance experience, including previous lead or supervisory responsibilities.
- Technical Skills: Strong hands-on experience in HVAC, plumbing, electrical, appliance repair, carpentry, painting, and general building maintenance.
- Leadership: Demonstrated ability to coordinate daily maintenance activities, guide technicians, and lead by example.
- Vendor Coordination: Experience working with maintenance contractors and external service providers.
- Technology: Familiarity with maintenance management systems such as Yardi, HappyCo, or similar platforms.
- Communication: Strong organizational, problem-solving, teamwork, and communication skills.
- Languages: English (B2) and Spanish (B2).
- Availability: Ability to participate in on-call rotations, including evenings, weekends, and emergency situations.
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