Maintenance Manager

Job Summary:

The Multi-Site Maintenance Manager for Shadow Hill Apartments & Townhomes and Tall Timber Apartments is responsible for overseeing all maintenance and service operations at the property level to ensure assets are maintained in a safe, compliant, and efficient manner. This role provides leadership to the maintenance team, executes preventative maintenance programs, responds to service requests and emergencies, and ensures compliance with life-safety, regulatory, and company standards. The Maintenance Manager partners closely with Operations leadership to protect property value, control costs, and support resident satisfaction.

Maintenance and Service Operations

• Oversee daily maintenance operations for residential units, common areas, and building systems
• Ensure timely response to service requests, unit turns, inspections, and emergency repairs
• Maintain building systems including HVAC, plumbing, electrical, life-safety, and mechanical equipment
• Ensure proper scheduling, documentation and close-out of all service requests, unit turns and inspections.

Preventative Maintenance

• Plan, schedule, and execute preventative maintenance (PM) programs in accordance with company policy
• Order, organize, and manage materials and equipment required for PM activities
• Ensure all PM inspections are completed, documented, and closed out in the designated maintenance management system
• Identify potential issues during PMs and initiate corrective actions to prevent failures

Compliance and Risk Management

• Ensure compliance with all life-safety standards, codes, and regulatory requirements
• Verify that smoke detectors, CO detectors, fire stops, and other safety devices are properly installed and functioning
• Identify and report mold-related growth (AMG), leaks, and other high-risk conditions immediately
• Maintain a safe working environment and enforce safety protocols and PPE requirements

Team Leadership and Training

• Supervise, train, and develop maintenance technicians and service staff
• Set performance expectations and ensure accountability within the service team
• Conduct regular safety meetings and technical training
• Promote a culture of professionalism, teamwork, and continuous improvement

Vendor and Inventory Management

• Coordinate and oversee vendor work in accordance with company standards
• Ensure vendors comply with safety, quality, and insurance requirements
• Manage inventory, storage, and organization of maintenance supplies
• Adhere to budgetary guidelines and purchasing policies

Resident and Stakeholder Communication

• Coordinate resident notifications related to preventative maintenance and service activities
• Communicate effectively with property management, regional leadership, and residents regarding maintenance issues
• Support resident satisfaction by ensuring high-quality service delivery

Qualifications

Education and Experience

• High school diploma or equivalent (technical certification preferred)
• 5+ years of maintenance or facilities experience, preferably in multifamily or property management
• 2+ years of supervisory or leadership experience
• Strong working knowledge of HVAC, plumbing, electrical, and life-safety systems

Certifications

• EPA Universal Certification required
• CPO (Certified Pool Operator) strongly preferred
• OSHA 10 (Preferred)

Skills & Competencies

• Ability to clearly document work and use maintenance management software
• Proficient in Microsoft Office
• Experience using mobile maintenance or inspection applications
• Strong leadership, communication, and coaching skills.

• Valid driver’s license and reliable transportation

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to climb ladders, access mechanical spaces, and work in varying weather conditions
• Ability to respond to after-hours emergencies as required

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