Maintenance Manager

Position Title:  Maintenance Manager

Department: Facilities

Reports To: Facilities Director

FLSA Status: Exempt, full-time, benefit eligible

Position Grade: Personnel Policies, Management, Grade 10

Rate: Hiring range $73,599 - $86,479 Full Range $73,599 - $99,360

Work Schedule: Mon-Fri following School and Town Hall hours of operation, 40 hours per week

1.      Nature of Work:  Assists the Facilities Director with project planning, design and scoping, budgeting, procurement, and implementation and maintaining of the Town and School building projects. Oversees and participates in the work of employees engaged in the upkeep, maintenance and repair of buildings and related structures and/or building utility systems; maintain records of work progress, materials and equipment used. This position is also accountable for independently conducting operations reviews and inspections of the maintenance of facilities for compliance with DPS, fire safety, and other applicable codes and regulations.   

2.      Supervision Received:  Under direct supervision of the Facilities Director, the employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods.  Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities.  Technical and policy problems or changes in procedures are discussed with supervisor, but ordinarily the employee plans the work, lays it out, and carries it through to completion independently.  Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail. 

3.       Supervisory Responsibility: The employee is responsible for overseeing the performance of various persons who may work for the Town and School on a contractual basis, including architects, engineers and persons working in various trades (carpenters, electricians, plumbers, etc.) 

4.       Confidentiality:  Employee has regular access to confidential information of the department such as official bid documents, as well as other information pertaining to the construction and maintenance of public building projects.  Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.

5.       Accountability:  Errors, missed deadlines or poor judgment could severely jeopardize department operations, result in delay and confusion in the provision of service, or cause personal injury, and significant damage to buildings/property, legal repercussions, monetary loss and negative public relations for the Town and School or have extensive financial and legal repercussions, excessive costs, delay of service delivery, and adverse public relations. Duties include department level responsibility for technical processes, service delivery, and contribution to municipal wide plans and objectives and fiscal responsibility for the Town and School. 

6.       Judgment:  Extensive judgment is required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guidelines or policies.  

7.       Complexity:  The work consists of employing many different concepts, theories, principles, techniques, and practices relating to a technical field.  Assignments typically concern such matters as studying trends in the field for application to the work; assessing services and recommending improvements; planning short and long-range projects; and devising new techniques for application to the work.

8.       Nature and Purpose of Public Contact:  Employee interacts constantly with co-workers, subordinates, the public, groups, and/or individuals such as civic leaders, peers from the other organizations, and representatives of professional organizations.  Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of the pupils.  

9.       Essential Functions:  The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

a.       Ability to recognize Town/School-wide priorities and work cooperatively to support their accomplishment as part of the Facilities management team.

b.       Assist the Facilities Director with the planning, design and scoping, budgeting, procurement, and implementation of the Town and School building infrastructure projects. 

c.       Work with the Facilities Director and Consultants in the preparation of specifications for work to be done under contract. 

d.       Oversee assigned construction and renovation projects for town and school buildings from inception through closeout; assist with the bidding process and selection of construction contractors, architects, and consultants; monitor project design and construction progress for adherence to project timelines and budgets and performance of consultants and vendors. 

e.       Perform cost accounting on project work; and generate detailed written reports as needed on construction progress. 

f.        Assist the Facilities Director with the procurement of operations and maintenance related Town and School facilities projects including:  the repair and maintenance of buildings; fields and grounds; vehicles; and equipment. 

g.       Prepare specifications for purchase of materials, supplies and equipment necessary for the care and maintenance of buildings and grounds. 

h.       Visit Town and School buildings to coordinate project implementation and monitor progress.

i.        Must be computer literate; familiar with computer software applications such as word processing, spreadsheets and other applications tailored to specific departmental needs.

j.        Must possess considerable knowledge of maintenance practices, methods and procedures and a demonstrated ability to lead and motivate other employees. 

k.       Must have the ability to deal tactfully and effectively with fellow employees, supervisors and general public.

l.        Performs similar tasks as assigned, including functions of those in a lower classification.

m.     Trains and distributes work orders to Maintenance employees.  Trains in performing assigned duties if needed.

n.       Performs other duties and functions as required or directed.

Recommended Minimum Qualifications:

Education and Experience: High School Diploma with three-five (3-5) years of facilities management or building maintenance experience preferred.  Strong customer service skills and possess sound judgment.  Experience with Microsoft Word, Excel, Outlook, Building Management Systems, and work order systems.

Special Requirements:  Must have and maintain a valid Massachusetts driver’s license. 

Knowledge, Abilities and Skill

Knowledge:  Knowledge of the policies, procedures, specifications, standards and guidelines governing assigned unit activities. Must have superior skills in the operation of power and hand tools common to the building trades. Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Ability to provide routine maintenance on equipment and determining when and what kind of maintenance is needed. Ability to identify and understand gauges, dials, or other indicators to ensure a machine or equipment is working properly.  Conducting tests and inspections of products, services, or processes to evaluate quality or performance. 

Abilities:  Ability to communicate clearly in written and oral form; ability to establish and maintain cooperative relationships with town officials and governmental representatives.  Ability to make basic arithmetical computations and tabulations in a timely and accurate manner, maintains confidential information, maintain, manage, and organize complex records. Ability to plan, assign and supervise the work of department personnel. Ability to manage and prioritize multiple work orders under time sensitive deadlines. Strong ability to multitask.

Skill:  Excellent customer service, interpersonal and organizational skills; skill in working with numbers and detail; excellent analytical and communication skills; must have good computer skills. 

12. Work Environment:  Maintenance Manager will work indoors and outdoors; lift and carry heavy objects and equipment; climb ladders or scaffolds; may work varied shifts and/or irregular hours; may work under exposure to high noise levels, high voltage wires, etc.; and may operate light motor vehicles. The work environment involves everyday discomforts typical of offices with regular interruptions from the public and other Town employees. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  In addition, the employee may be required to work on ladders, outdoors and under inclement weather conditions. Employee may be required to work beyond normal business hours.  

13. Occupational Risk:  Personal injury could occur through employee failure to properly follow safety precautions or procedures in the course of related duties. Examples of injury may include bruises from falls, minor cuts or burns, or muscular strains and serious personal injury while completing work tasks.  Must function in a safe manner including wearing the proper personal protective equipment at all times. 

15. Physical Demands:  Work requires some agility and physical strength, such as moving in or about facilities or standing or walking most of the work period. Work requires lifting heavy objects and carrying them. There may be need to stretch and reach to retrieve materials. Usually, the work will require extended physical effort over a significant portion of the day. Must be able to move and work off of a ladder, lift 50 lbs, above head, kneel down and sit down on the floor for 30 minutes.

16. Motor Skills:  Duties involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination.  Examples include; building maintenance tools, using a personal computer and/or most other office equipment, typing, filing, moving objects, sorting of papers or operating a motor vehicle. 

17. Visual Demands:  Position requires the employee to frequently read documents and reports for understanding and analytical purposes.

 (This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)