Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 300 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leader of our executives- who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.Job DescriptionThe Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.ResponsibilitiesThe Maintenance Manager is the facilities leaders who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident's satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community; working along with and directing a team of maintenance professionals to ensure the community is in excellent condition.Essential Job Functions:Provide exceptional customer service to our residentsDirect, schedule, and perform maintenance activitiesSupervise, train and mentor the maintenance teamCommunicate assignments to the maintenance team and monitor the workload to ensure completionInspect units and manage the apartment make-ready processReview, prioritize, and complete service requests including appliances, plumbing, HVAC, electrical, etc.Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management softwareAssist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed Requirements3 years of Multi-Family Property Management experienceSupervisory experienceAvailability to work a flexible schedule, including weekendsRotating on-call responsibility for after hours emergenciesDemonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management softwareProven track record of success in a performance driven environment.