Position Overview
Our Co-Living division oversees a multi-site, shared-housing portfolio that provides residents with safe, high-quality, community-driven living spaces. The Maintenance Technician II is a hands-on, client- and resident-facing role responsible for ensuring that our properties remain well-maintained, safe, and functional.
This position blends technical expertise, proactive problem-solving, and excellent customer service. The Maintenance Technician II completes daily repair requests, conducts preventative maintenance, supports seasonal and emergency preparedness, and acts as a visible and approachable presence at our properties.
As part of the Co-Living Maintenance Team, this role collaborates closely with the Maintenance Coordinator, property management staff, and residents to deliver on our brand promise: homes that are well-cared for, communities that thrive, and clients who trust Nest DC for peace of mind.
Key Responsibilities
Maintenance & Repairs
- Diagnose, perform, and bill for all approved repairs in a timely and professional manner.
- Complete assigned tickets within 24 hours when possible.
- Review all assigned tickets daily, gather necessary supplies, and close out work orders promptly.
- Schedule appointments directly through AppFolio, updating notes and status in real time.
- Leave spaces clean, safe, and tidy after repairs, relocking and securing doors as found.
- Assist staff and residents in troubleshooting or problem-solving maintenance issues.
Preventive Maintenance
- Perform visual safety inspections at each visit (smoke detectors, fire extinguishers, bulbs, HVAC filters).
- Conduct quarterly walkthroughs of each property to assess common area, exterior, and interior conditions.
- Plan and execute seasonal tasks (e.g., HVAC filter changes, hot water heater flushes) with the Maintenance Coordinator
- Prepares properties in advance of weather-related emergencies, including clearing drains, providing sandbags, ice melt, and snow shovels, and ensuring resident safety.
Resident & Client Engagement
- Act as a friendly, professional presence at properties, building trust with residents.
- Leave door tags/maintenance sheets with updates on work completed.
- Communicate kindly and clearly with residents regarding maintenance issues and expectations.
- Alert the team to any potential liabilities, larger repairs, or safety concerns.
Operations & Reporting
- Retain and upload receipts for all supplies purchased to ensure accurate reimbursement billing.
- Maintain a current inventory of tools and equipment carried
- Provide clear reports of inspections and walkthroughs to the Maintenance Coordinator.
- Attend and participate in maintenance meetings and full staff meetings, prepared and on time.
- Contribute to team performance goals for billable hours, resolution speed, and resident satisfaction.
Safety & Compliance
- Care for and maintain all personal and company equipment.
- Operate within OSHA standards and company safety policies at all times.
- Follow the company code of conduct, policies, and procedures.
- Ensure safety measures are taken before performing any repair or project.
Skills & Qualifications
Specific Skills
- Strong working knowledge of residential plumbing, electrical, HVAC, carpentry, and appliance repair.
- Ability to safely operate hand tools, power tools, and diagnostic equipment.
- Skilled in troubleshooting and problem-solving maintenance issues.
- Familiarity with AppFolio or similar property management software.
- Competence in reading floor plans, equipment manuals, and safety guidelines.
- Strong organizational skills with the ability to manage multiple tasks daily.
Education & Experience
- 2–4 years of relevant maintenance or residential building experience required.
- Experience in multi-family or co-living environments strongly preferred.
- EPA certification (optional but preferred).
Soft Skills
- Friendly, approachable, and service-minded.
- Adaptable to a fast-paced, multi-site environment.
- Proactive in spotting and resolving issues.
- Excellent communication and teamwork skills.
- Detail-oriented with a strong commitment to leaving properties safe, clean, and functional.
Physical Requirements
- Ability to lift and carry up to 50 lbs.
- Comfortable with climbing stairs, ladders, bending, kneeling, and confined space work.
- Ability to walk or stand for extended periods during inspections and repairs.
- Tolerance for varied environmental conditions (heat, cold, inclement weather).