Maintenance - Warranty Claims Advisor - Cabool

Job Summary: The Warranty Claims Advisor is responsible for processing and managing warranty claims related to fleet vehicles, equipment, and components. This role involves working closely with vendors, manufacturers, the maintenance department, and internal teams to ensure that warranty claims are submitted accurately, tracked efficiently, and resolved in a timely manner.Essential Job Functions:Process warranty claims for fleet vehicles and equipment, ensuring compliance with termsCollaborate with suppliers and vendors to submit claims accurately and promptly, including required documentationAct as the main contact for warranty-related issues between maintenance, suppliers, and the companyCommunicate with external parties to resolve claims and track their statusMaintain a database of all warranty claims and related documentationTrack warranty expirations and ensure timely claim submissionsMonitor warranty claim trends and report on the status of claims and reimbursementsProvide regular reports to management on the status of warranty claims, including outstanding claims, reimbursements, and trendsAnalyze data to identify cost-saving opportunities and process improvementsEnsure claims comply with manufacturer policies and regulationsAddress denied claims, work to resolve issues, and maintain accurate records for auditsContinuously assess and enhance the warranty claims process for efficiency and cost savingsCollaborate with stakeholders to improve reporting and claim resolution timesIssues payment to vendors through multiple electronic meansUtilize third-party vendors to facilitate roadside assistance and repairsCoordinate with dispatch when a unit of the fleet needs repairCommunicates with internal and external customers in a professional manner at all timesProcess repair invoices, create and issue purchase orders to vendorsUtilize Transman software to record and monitor breakdown eventsCommunicate effectively with drivers, vendors, and customers both verbally and in writingUtilize tools provided to identify the location of assetsFamiliarization with compliance rules to ensure repairs do not put a driver in hours of service violationsCoordinate and communicate with incoming and outgoing shifts to ensure repairs are completed promptly and these repairs are documentedCoordinate repairs with technicians at terminals for over-the-road DriversProcess payments and send to correct department assets for repair when a bill back is requiredMaintain a positive and professional attitude toward customers at all timesTravel to any terminal location as neededOther related duties as assignedQualifications:Required:High School Diploma or equivalentValid Driver's license in state of residency with acceptable driving recordMust be able to pass a pre-employment drug test and submit to the company random drug and alcohol programStrong organizational and time-management skills, with a keen eye for detail.Ability to manage multiple tasks and claims simultaneously, ensuring that deadlines and processes are met.Excellent written and verbal communication skills, with the ability to interact effectively with vendors, manufacturers, and internal teams.Proficiency with warranty management software, fleet maintenance management systems, and Microsoft Office Suite (Excel, Word, Outlook) and Google WorkspaceStrong problem-solving skills, with the ability to address issues related to claim denials, discrepancies, or delays.Ability to work any schedule including nights, weekends, and holidaysPreferred:Degree in Business Administration, Logistics, or a closely related fieldExperience in warranty claims processing in transportation, logistics, or fleet maintenanceStrong understanding of vehicle and equipment warranties, including knowledge of OEM (original equipment manufacturer) and third-party warranty policiesExperience working with fleet maintenance teams and handling warranty claims related to vehicle repairs and parts replacementPhysical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended periods. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminals, maintenance shops and CMV operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

Work Environment: The duties of this job are performed in both an office environment, a CMV Terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.

Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.