Managed Services Engineer - Network

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. The ideal candidate will possess deep technical expertise in designing, implementing, and managing complex network infrastructures with a particular focus on Palo Alto firewalls (including VM Series in Azure), Juniper Mist switches and wireless solutions, and Fortinet security appliances, hybrid connectivity (ExpressRoute/MegaPort), network security, and proactive infrastructure monitoring with LogicMonitor.

Role Description

• Design, deploy, and maintain secure and resilient hybrid network solutions across on‑premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azure‑based infrastructure and ExpressRoute/MegaPort connectivity.

• Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies.

• Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices.

• Monitor network performance and security events using LogicMonitor, proactively addressing alerts and supporting capacity planning.

• Oversee ExpressRoute/MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects.

• Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wi‑Fi, and security platforms.

• Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption.

• Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms.

• Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning.

• Maintain network documentation, including topologies, configurations, and change logs.

• Collaborate with client IT teams, vendors, and internal stakeholders to deliver high‑quality, client‑focused solutions.

• Participate in the on‑call rotation and provide escalation support for critical network incidents.

• Remain current on industry trends and best practices, recommending improvements as appropriate.

Technical Focus - Network

• Enterprise networking design and support (routing, switching, wireless)

• Firewall configuration and troubleshooting (policy, NAT, IPS/IDS)

• Secure network segmentation and remote access solutions

• Network monitoring, diagnostics, and disciplined change control

• Automation and standardization of network changes where applicable

Behaviors and Competencies

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.

• Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

• 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment

• Expert‑level hands‑on experience with enterprise networking technologies, including Cisco, Meraki, Juniper Mist (switching, routing, wireless), and network management platforms

• Strong experience deploying, managing, and troubleshooting Palo Alto Networks firewalls (hardware, Panorama, and VM Series in Azure) and Fortinet security appliances (including FortiManager and FortiAnalyzer)

• Proficiency with Juniper Mist wireless solutions, including implementation and management of AI‑driven wireless networks

• Experience designing, configuring, and troubleshooting hybrid cloud connectivity solutions using Azure ExpressRoute and/or MegaPort

• Strong understanding of enterprise networking fundamentals, including TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), VPNs, and network segmentation

• Demonstrated ability to configure and troubleshoot Layer 2/3 switches, routers, wireless controllers, and firewalls

• Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, and Meraki Dashboard

• Excellent troubleshooting, analytical, and problem‑solving skills

• Strong documentation, communication, and customer service skills, with the ability to communicate effectively with both technical and non‑technical audiences

• Strong sense of ownership, accountability, collaboration, and the ability to manage multiple priorities in a client‑facing environment

Preferred Experience

• Experience in a managed services provider (MSP) environment

• Experience with SD‑WAN and cloud‑managed networking solutions

• Hands‑on experience with network automation or scripting (e.g., Python, Ansible)

• Familiarity with infrastructure‑as‑code or automation concepts

• Experience supporting complex, multi‑client network environments

Certifications

• CCNP or equivalent advanced networking certification preferred

• Palo Alto PCNSE certification preferred

• Fortinet NSE 4/5/7 certifications preferred

• Juniper JNCIS or JNCIP certifications preferred

• Azure Networking certification preferred

• ITIL Foundation certification preferred

Other Requirements

• Ability to travel up to 10% annually

• Participation in a rotating on‑call schedule, including after‑hours support

• Occasional evening, weekend, or holiday work as business needs require

• Ability to meet utilization targets established by leadership

• Must successfully pass a CJIS background check upon hire and annually thereafter

The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status