Management Analyst 4

Management Analyst 4

Salary

$71,136.00 - $95,676.00 Annually

Location

Multiple Locations Statewide, WA

Job Type

Full Time - Permanent

Job Number

2026-06657

Department

Employment Security Department

Division

Leave and Care Division

Opening Date

08/26/2026

Closing Date

9/6/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

This position is designated for fulltime remote work within Washington State

The ideal candidate is a highly analytical, strategic and collaborative professional who can translate complex operational data into actionable recommendations, improve contact center performance, and effectively advise leadership on resource planning, processes, and organizational priorities.

The Leave and Care Operations Team is a best-in-class customer support organization. In support of the Employment Security Department's Vision and Mission, the Leave and Care Operations Team provides people-centered, accessible services to benefit workers and employers, so Washingtonians can take time to care for themselves and the people they love. The program impacts nearly 200,000 Washington businesses and an estimated that up to 2/3 of Washingtonians will have an event that results in them being eligible for Paid Family and Medical Leave and WA Cares services. The Leave and Care Resource Coordinator reports to a Leave and Care Customer Logistics Manager and provides expert level analyses to Operations management and staff regarding the highest level of customer service with the greatest efficiency by optimum use of staff resources. This position provides coordination/scheduling of staff resources, troubleshooting, and ongoing statistical research, reporting, and forecasting.

Duties

• Analyze operational data to identify trends, evaluate performance data, and develop clear recommendations for leadership.
• Develop reports and visualizations that translate complex contact center data into meaningful management information.
• Optimize workforce resources through staff scheduling, forecasting, workload monitoring, and analysis of staffing needs.
• Serve as a subject-matter expert on contact center operations, performance measures, telephony scheduling, and data validation.
• Lead process improvement and projects by coordinating research, planning, implementation, and cross functional activities.
• Support policy and operational alignment by evaluating processes, advising management, and ensuring practices support organizational requirements and priorities.

To request a detailed position description, click here.

Qualifications

Option 1:

• Eight (8) years of equivalent education/experience.
• Experience includes conducting research and analyzing policies, laws, rules or regulations.

Option 2:

• Associate's degree in business administration, public administration, law, public health, health administration, or a related field and
• Six (6) years of experience conducting research and analyzing policies, laws, rules or regulations.

Option 3:

• Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and
• Four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations.

Option 4:

• Comparable combination of graduate education and experience.

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

The required experience includes:

• Analytical Skills: Ability to evaluate complex business or technology needs.
• Strategic Planning Skills: Proficiency in diagnosing operational challenges
• Strategic Thinking Expertise: Ability to contribute to long-term organizational strategies.
• Collaboration Skills: Proficiency in aligning departmental priorities with executive goals.
• Communication Expertise: Ability to present research findings persuasively.
• Versatility: Ability to manage diverse responsibilities effectively.
• Organizational Skills: Ability to manage and integrate business activities effectively.

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Supplemental Information

Our agencys mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Sanyu.Tushabe@esd.wa.gov or at 360.867.8629 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

This Organization Participates in E-Verify

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Which of the following options best describes how you meet the qualifications for this position:

• •Eight (8) years of equivalent education/experience. •Experience includes conducting research and analyzing policies, laws, rules or regulations.
• •Associate's degree in business administration, public administration, law, public health, health administration, or a related field and •Six (6) years of experience conducting research and analyzing policies, laws, rules or regulations.
• •Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field and •Four (4) years of experience conducting research and analyzing policies, laws, rules, or regulations.
• •Comparable combination of graduate education and experience.
• Other

02

For each required competency in the following questions 2-9, provide a brief explanation of how you have demonstrated that competencies in your previous roles. If you do not possess competency, state that clearly. Your application will be evaluated based on your responses to all competencies. Type your initials in the field below to acknowledge that you have read these instructions.

03

Analytical Skills: Ability to evaluate complex business or technology needs.

04

Strategic Planning Skills: Proficiency in diagnosing operational challenges.

05

Strategic Thinking Expertise: Ability to contribute to long-term organizational strategies.

06

Collaboration Skills: Proficiency in aligning departmental priorities with executive goals.

07

Communication Expertise: Ability to present research findings persuasively.

08

Versatility: Ability to manage diverse responsibilities effectively.

09

Organizational Skills: Ability to manage and integrate business activities effectively.

10

Please select all options that reflect your demonstrated values:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• None of the above

11

Under RCW 73.16.010, certain military spouses are eligible for preference within the selection process. Do you attest that you meet one of the following eligibility criteria?

• You are the spouse of an active-duty service member.
• You are the widow or widower of a member of the uniformed services who had a qualifying discharge, as defined in RCW 73.04.005.
• You are the spouse of a veteran who has a qualifying discharge, as defined in RCW 73.04.005, and a service-connected permanent and total disability.
• None of the above.

12

ESD How did you hear about this job opportunity?

• WWW.Careers.Wa.Gov
• WorkSource Center or Website (WorkSourceWA.com)
• Washington State Employee Referral
• ESD Employee Referral
• Employment Security Departments job web page: WWW.Esd.Wa.Gov
• Monster
• College/university career fair or website
• LinkedIn
• Facebook
• VERG
• Craigslist
• CareerBuilder
• Diversity Jobs
• Handshake
• Other

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov