Management (Patient Registration)

The Patient Registration Manager manages the operations of the Patient Registration Department by planning, organizing, directing and evaluating all activities. Assists in the oversight of Shared Services responsibilities related to customer registration. Identifies and implements Total Quality Management initiatives. Facilitates compliance with Human Resources processes and programs. Manages budgetary resources within financial parameters. Develops and implements operational and strategic plans.

***Patient Registration provides 24/7 coverage, and while the manager is not expected to mirror that schedule, they are expected to maintain visibility and engagement across all shifts. Therefore, the role does not have fixed start and end times. The manager's schedule should be flexible, with some days beginning as early as 6:00 a.m. to ensure availability for team members finishing the night shift at 7:30 a.m. and to support effective communication across shifts.**