Manager, Admissions

Job Summary: Responsible for the management, planning, coordination and day-to-day operations of all agency clinical care activities provided by the Admissions team.

Essential Functions:

• Reviews and evaluates referrals and admission process. Confers with the Medical Director regarding any questions about an individual’s initial eligibility for service. Ensures eligible clients receive care, barriers to admission are addressed successfully, and patient needs are met or exceeded.
• Provides feedback to staff, ensuring that both effective performance and delivery of quality care are reinforced. Routine field visits with the admission nursing staff
• Responsible for the schedules for supervised staff and ensure coverage to meet needs including availability to complete admissions as needed.
• Maintains a close working relationship with clinical leadership to ensure appropriate and efficient decisions about prospective admissions.
• Coordinates communication with referral sources concerning all client admissions.
• Coordinates strategies to maximize admissions including daily contact (via phone or outside call) with potential referral sources including but not limited to hospitals, physicians, skilled nursing facilities, assisted living facilities, discharge planners, etc.
• Participates in marketing and education activities regarding Hospice, Grief Support and markets the availability of Hospice and associated services and programs to diverse community populations.
• Promotes exemplary customer service to physicians, facility personnel, contracted partners, referral sources, clients and families at all times.
• Participates in the quality improvement process by identifying customer service issues and reporting these issues to the AVP.
• Provides assistance with new employee orientation for the admission process.
• Assists the AVP with identifying, gathering, and interpreting data and other operational and quality indicators for decision making purposes.
• Responsible for EMR workflow related to Admissions activities.
• Provides strong, visible leadership and direction through compelling communication of the agency vision, values, key strategic initiatives, and job expectations.
• Creates an environment of accountability by constructively and appropriately challenging staff to deliver agreed upon outcomes/results and model desired values and behaviors.
• Shares after hours, weekend, and holiday administrator on-call responsibilities.
• Understands and complies with the Medicare Hospice Conditions of Participation.
• Understands and administers agency policies and procedures.
• Responsible for the quality of services and quality initiatives impacting the clinical area. Responsible for the sustainment of the clinical quality initiatives.
• Coaches, mentors, and develop staff and holds them accountable to meet agency/supervisor expectations.
• Participates in financial decision making with CFO or designee for client financial assistance application.
• Leads team huddles, staff meetings, and follow-up activities to support alignment, accountability, and shared goals.
• Ensures compliance with organizational policies, documentation standards, regulatory requirements, and patient privacy expectations.
• Fosters a positive, accountable, and highly engaged team culture. This includes coaching staff,
• supporting professional development, encouraging collaboration, resolving operational concerns, and promoting a work environment where team members feel informed, valued, and empowered to provide excellent care.
• Ensures internal and external education, training and activities for self and staff to promote personal and professional growth and to ensure staff competency is maintained at all times.
• Seeks to promote knowledge of palliative care and hospice philosophies and articulates and promotes the NorthStar Care Community vision, mission, and values within the community.
• Upholds the NorthStar Care Community Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements.
• Models the NorthStar standards to care for every person, every time, 100% of the time.

Working Relationships:

Internal: Works collaboratively with the interdisciplinary team and the Admissions/Business Development team. Frequent contact with other staff.

External: Extensive contact with patients/families/caregivers, area religious institutions and organizations, long term care facilities, hospitals.

Qualifications:

• A Registered Nurse with a baccalaureate degree in a health care area (or equivalent combination of experience and education), BSN preferred.
• Maintains license as a Registered Nurse from the State of Michigan.
• Two (2) to three (3) years nursing experience in hospice, medical, surgical, or critical care along with one (1) to two (2) years’ experience in leadership or supervisory role.
• Knowledge of advanced illness management and quality end-of-life care preferred.
• Experience working with multi-disciplinary teams, building consensus and leading people and projects forward.
• Must be able to read, write, and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
• Ability to effectively use technology in support of clinical operations, including Microsoft Office.
• Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.
• Proof of current tuberculin testing required. Patient/facility contact will not be allowed until tuberculin clearance is documented.
• Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days.
• Must be eligible to work in the United States.