How does this role impact First Command?

We are seeking a dynamic and experienced Manager to lead our Adoption Team. The ideal candidate will be responsible for leading the team responsible for driving the adoption of new technologies and processes across the organization, ensuring that our teams are equipped with the tools and knowledge necessary to maximize their productivity and effectiveness. This role requires a strategic thinker, excellent communication skills, and the ability to manage cross-functional teams.  

What will the employee be doing in this role?

• Lead and manage the Technology Adoption Specialist providing direction, coaching, development, and support to team members. 
• Assist with strategies to enable the adoption of new technologies and supporting processes across the organization. 
• Collaborate with multiple business units and leadership to ensure success of digital investments. 
• Develop and implement standard operations of Technology Adoption Specialist team. 
• Monitor and evaluate the effectiveness of technology adoption initiatives, using metrics and feedback to drive continuous improvement. 
• Foster a culture of innovation and continuous learning within the team and the broader organization. 
• Periodic travel to Field offices in support of adoption initiatives.

Supervisory Responsibility

• This role will lead the Technology Adoption Specialist group who creates and leads adoption strategies for key initiatives for the enterprise.  

What skills and qualifications does this employee need?

Education

• Bachelor’s degree required (experience may be considered in lieu of a degree).

Work Experience

• 5+ years of experience in technology adoption or a related role within the financial services industry.
• Proven experience leading and managing cross-functional teams.
• Strong understanding of financial services operations and regulatory requirements.
• Ability to manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in digital adoption and training methodologies.
• Analytical and problem-solving skills, with a focus on data-driven decision-making.
• Familiarity with variety of project management disciplines with methodologies.

Certifications          

• Prosci, Kotter or other organization change management certifications (preferred)

Required Knowledge, Skills and Abilities

• Change Management: Understanding of organizational change management principles, methodologies, and tools to facilitate smooth transitions. 
• Project Management: Knowledge of project management processes, including planning, execution, and evaluation. 
• Business Process Improvement: Familiarity with business process reengineering and continuous improvement techniques. 
• Industry-Specific Knowledge: Awareness of industry trends and best practices specific to technology adoption in the financial services industry. 
• Leadership: Ability to lead cross-functional teams, influence stakeholders, and drive organizational change. 
• Communication: Excellent written and verbal communication skills, including the ability to articulate complex concepts clearly and concisely. 
• Interpersonal Skills: Strong interpersonal skills to build relationships and work collaboratively with diverse teams and individuals. 
• Problem-Solving: Analytical and critical thinking skills to identify challenges, develop solutions, and make data-driven decisions. 
• Conflict Resolution: Ability to manage and resolve conflicts constructively and diplomatically. 
• Time Management: Proficiency in managing multiple tasks, projects, and priorities simultaneously. 
• Adaptability: Ability to adapt to changing circumstances, embrace new ideas, and be flexible in approach. 
• Strategic Thinking: Capacity to think strategically, anticipate future needs, and develop long-term plans to achieve organizational goals. 
• Empathy: Understanding and addressing the concerns and needs of employees during the adoption process. 
• Persistence: Determination and resilience to overcome obstacles and drive initiatives to completion. 
• Attention to Detail: High level of attention to detail to ensure accuracy and quality in all aspects of work. 
• Decision-Making: Ability to make informed, timely decisions that balance short-term needs with long-term objectives. 

Additional Desirable Attributes

• Certification: Relevant certifications such as Prosci Change Management, PMP (Project Management Professional), or Lean Six Sigma. 
• Experience: Proven experience in managing large-scale adoption projects or change initiatives within similar industries. 

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Required Skills


Required Experience