Manager Ancillary Program and Volunteer Services (Full-Time, Exempt)

City/State:

White Plains, New York

Department:

Other Volunteer Services_1

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

Day

Hours Per Pay Period:

75

Pay Rate/Range:

$61,972.25-92,959.23

 

Job Summary

Working with the Director of Ancillary Programs and Volunteer Services, the Manager of Ancillary Programs and Volunteer Services organizes and implements core aspects of the volunteer program, collaborating with all levels of the organization, employees and departments to enhance the patient experience and provide staff support. Manager partakes in day to-day- office operations, including planning, recruitment, training, and placement of volunteers and assists Director in managing, training and coaching staff in Ancillary Programs, Gift Shops, & Volunteer Services.

Essential Functions

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Assists Director with development, enhancement and implementation of ancillary and volunteer programs, projects and objectives to enhance patient and quality improvement initiatives.
• Engage/lead all aspects of day-to-day running of Volunteer Services including: recruiting, interviewing, orientation, placement of volunteers and maintaining volunteer schedules and records in database.
• Establish/maintain positive, supportive rapport with volunteers, aiding retention; provide coaching as needed.
• Collaborate/coordinate with department staff throughout the Hospital to fulfill requests for volunteer help; manage/coordinate special project requests.
• Manages Volunteer Office and Gift Shop staff and volunteers; provides ongoing coaching and training. Ensures that all staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
• Oversees operational processes of both gift shops (main hospital and cancer center)-including: monthly reports, budget management and invoice processing; completes annual staff evaluation.
• Represent WPH in the community by attending events/collaborating with local colleges, high schools and community organizations to coordinate volunteer placements, including occasional weekends and evenings.
• Assist Director with adherence and implementation of all regulatory and quality measures (e.g., Joint Commission, background checks, WPH policies); keeps abreast of all pertinent federal, state and WPH regulations, laws and policies as they presently exist and as they are changed or modified.
• Manages department when Director out of office.
• Performs all other related duties as assigned.

Qualifications

• Bachelor Degree Required or
• Master’s preferred, in Human Resources, Healthcare Management, Business, or
• Social Sciences/Psychology or the equivalent combination of education and experience required.
• Hospital/healthcare office management, recruitment experience and working with volunteers preferred.
• Previous management experience required.
• Mandatory in-service training as needed.
• Must have proficient computer skills in Microsoft Word, Outlook, Excel and PowerPoint; Microsoft Publisher
• Knowledge a plus
• Excellent interpersonal, communication and problem solving skills.
• Professional, friendly, warm demeanor with ability to relate to people of all ages/ walks of life.
• Ability to maintain positive relationships with staff, volunteers, patients and visitors and keep composure under stress.
• Must be extremely organized, detail oriented and handle multiple projects.
• Proficient project management skills- ability to execute from inception to fruition.
• Proactive, self-starter; able to work independently.
• Creativity- ability to think of new ideas/problem solve
• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.
• High energy level- ability to work in fast-paced environment.
• Transport various supplies and objects as needed.
• Ability to move throughout the Hospital to various locations.
• Must be able to function calmly and professionally under pressure.

 

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.