Manager Assistant - Enterprise Architecture

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let''s lead the way together.

The Role

This role blends program management discipline, cross‑team orchestration, and executive enablement. The Manager Assistant/Chief of Staff partners closely with a Vice President, Architecture as Code, to drive alignment across teams, translate strategy into execution, and ensure priorities, roadmaps, and deliverables land with clarity and momentum.

The individual serves as a trusted extension of the leader-supporting day‑to‑day team management, orchestrating high‑visibility forums, and ensuring leaders are aligned on outcomes, sequencing, and accountability.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• 3+ years of experience in a chief of staff role supporting a high performing team.

• Experience supporting and working with cross functional teams in a dynamic fast-paced environment.

• Strong program management capability with comfort operating in ambiguity and change.

Ability to manage, prioritize and complete multiple time-sensitive tasks within specified timeframes.

• Exceptional executive storytelling capability especially through PowerPoint and written narrative, is a must.

• Demonstrated ability to influence leaders and drive alignment without formal authority.

• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.

• Strong written and verbal communication skills, with sound judgment around tone and audience.

• Ability to adapt to situations to quickly resolve issues and/or gain alignment.

• Ability to effectively negotiate and influence to reach desired outcomes.

• Ability to prioritize and work independently or with minimal direction.

• Ability to act diplomatically and respectfully when communicating with individuals of varying levels.

• Expert level of written and verbal communication skills.

• Experience creating executive level presentations.

• Accuracy and attention to details.

• Flexible, proactive, well organized, resourceful, and efficient.

Executive & Leadership Enablement

Act as a strategic partner to the Vice President, supporting day‑to‑day team operations, priorities, and follow‑through

• Drive clarity across leadership objectives, decisions, and expectations to ensure consistent execution

• Anticipate risks, misalignment, or execution gaps and proactively address them through structured communication and action plans

Cross‑Team Collaboration & Alignment

• Drive alignment across architecture, technology, and partner teams to deliver shared outcomes.

• Serve as an integrator across initiatives-connecting dependencies, resolving friction, and maintaining momentum.

• Facilitate effective collaboration across leaders with differing priorities, perspectives, and timelines.

Program & Roadmap Management

• Own program management for strategic initiatives, including. roadmaps, goals, milestones, dependencies, and risks.

• Track progress against commitments and ensure timely escalation and course‑correction as needed.

• Translate strategy into executable plans with clear owners, timelines, and success measures.

Executive Forums & Event Management

• Plan and manage logistics for high‑profile leadership engagements, including:

• Town halls and all‑hands.

• Talent reviews and succession discussions.

• Staff meetings, skip‑level meetings and leadership forums.

• Ensure meetings are well‑structured, outcome‑driven, and supported with clear materials, agendas, and follow‑ups.

Operational Excellence & Communication

• Drive consistency and rigor across leadership communications, updates, and deliverables.

• Exceptional ability to collect, synthesize, and translate technical concepts from architects and engineers into impactful, executive‑level presentation documents that drive understanding and alignment.

• Continuously refine operating rhythms, templates, and processes to improve efficiency and impact.

Executive & Leadership Enablement

Act as a strategic partner to the Vice President, supporting day‑to‑day team operations, priorities, and follow‑through

• Drive clarity across leadership objectives, decisions, and expectations to ensure consistent execution

• Anticipate risks, misalignment, or execution gaps and proactively address them through structured communication and action plans

Cross‑Team Collaboration & Alignment

• Drive alignment across architecture, technology, and partner teams to deliver shared outcomes.

• Serve as an integrator across initiatives-connecting dependencies, resolving friction, and maintaining momentum.

• Facilitate effective collaboration across leaders with differing priorities, perspectives, and timelines.

Program & Roadmap Management

• Own program management for strategic initiatives, including. roadmaps, goals, milestones, dependencies, and risks.

• Track progress against commitments and ensure timely escalation and course‑correction as needed.

• Translate strategy into executable plans with clear owners, timelines, and success measures.

Executive Forums & Event Management

• Plan and manage logistics for high‑profile leadership engagements, including:

• Town halls and all‑hands.

• Talent reviews and succession discussions.

• Staff meetings, skip‑level meetings and leadership forums.

• Ensure meetings are well‑structured, outcome‑driven, and supported with clear materials, agendas, and follow‑ups.

Operational Excellence & Communication

• Drive consistency and rigor across leadership communications, updates, and deliverables.

• Exceptional ability to collect, synthesize, and translate technical concepts from architects and engineers into impactful, executive‑level presentation documents that drive understanding and alignment.

• Continuously refine operating rhythms, templates, and processes to improve efficiency and impact.