Role Purpose:
The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager/ Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management
Key Responsibilities:
- Strategic and Financial Management
- Assist in monitoring financial performance and adjust operational strategies accordingly
- Regularly report to the General Manager or AGM
- Analyze data to assess operational performance and identify areas for improvement.
- Operational Management
- Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
- Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff
- Supervise the maintenance and cleanliness of the facility
- Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections
- Providing administrative support to the Operations, Assistant General Manager, and the General Manager
- Staff Management
- Empower staff to deliver exceptional legendary service
- Lead team members with integrity and purpose
- Assist in the development of staff
- Provide direct and honest feedback to staff regarding individual performance
- Manage staff training and employee relations
- Take an active part in the recruitment and retention of staff
- Customer Service
- Ensure guest satisfaction by addressing and resolving complaints promptly
- Monitor customer feedback and use insight to improve service quality and experience
- Oversee loyalty and rewards programs to encourage repeat business
- Providing guests with information about the venue, attractions, and other services provided.
Education & Qualifications:
- Highschool or GED equivalent.
- Must be 21 years old.
- Must be able to work up to fifty hours per week.
- Able to lift up to 50 lbs, Able to stand for long periods of time.
- Desirable - AA or BA in business management or relevant discipline.
Experience:
- Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.
- Experience in a high-volume environment.
- Desirable - Previous experience in a senior leadership role at an FEC or restaurant.
Skills & Competencies:
- Excellent verbal and written communication skills
- Time management skills
- Leadership skills
- Meticulous attention to detail
- Desirable - Basic understanding of financial management and basic financial principals
- Desirable - Familiarity with the latest entertainment trends and technology
- Technological Proficiency
- Basic payroll and HRIS platform understanding
- Basic working knowledge of our Customer Relationship Management (CRM) Software
- Working knowledge of our Point-of-Sale (POS) Systems
- Working knowledge of reservation and booking software
- Intermediate skills with Microsoft office, and Windows based PCs
- Desirable - basic Social Media proficiency
Personal Qualities:
- Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor
Languages:
- English
- Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/Assistant GM
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests
Why Work Here?
Welcome to Uptown Alley - Strike Up the Fun!
At Uptown Alley, we're more than just a place for entertainment; we're the ultimate destination for families, friends, and fun-seekers of all ages.With venues in Richmond, VA, Manassas VA, and Surprise AZ, we are proud to offer a one-of-a-kind experience that combines excitement, laughter, and unforgettable memories.
Our Mission: Our mission is simple yet profound - to create moments of joy and connection for everyone who walks through our doors. Whether it's a child's first time bowling, a family bonding over one of our many arcade games, or friends getting together and enjoying our amazing food, full bar, and live music, we strive to “strike up the fun” and make ever visit memorable.
Unparalleled Attractions: Step into our world and be amazed by our array of attractions designed to delight and thrill. From our world class bowling lanes, to interactive games and challenges, there's something for everyone here. Whether you're a gamer, or a fan of classic family fun, you'll find it all under our roof.
Family-Friendly Environment: We believe in creating a welcoming and family-friendly environment where laughter fills the air and smiles are contagious. Our center is designed with families in mind, offering safe and clean facilities where parents can relax and enjoy quality time with their loved ones.
Exceptional Service: At Uptown Alley, customer satisfaction is our top priority. Our dedicated team of staff is committed to providing exceptional service and ensuring that every guest leaves with a smile on their face. From helping you plan the perfect birthday party to making sure your visit runs smoothly, we're here to exceed your expectations.
Community Hub: Beyond being a place for entertainment, we're proud to be a vibrant hub for the community. Whether it's hosting special events, supporting local charities, or partnering with schools for educational programs, we believe in giving back and making a positive impact in the neighborhoods we serve.
Come Strike Up the Fun! : Whether you're a local resident looking for a weekend adventure, a tourist seeking excitement, or a group planning a memorable outing, we invite you to experience the magic of Uptown Alley. Join us and create lifelong memories with those who matter most.
Ready to embark on your next adventure?
Join Our Family: Why Work for Uptown Alley
At Uptown Alley, we're not just about fun and games; we're about creating unforgettable experiences for families and friends, and our team members. Here's why you should consider being a part of our team:
- Fun-Filled Environment: At the heart of Uptown Alley is joy and laughter. As a team member, you'll be immersed in an atmosphere where every day feels like a celebration. From hosting birthday parties to facilitating exciting activities, or even watching someone bowl their first strike, your role at Uptown Alley will be to spread the fun!
- Opportunity for Growth: We believe in nurturing talent and fostering growth. Whether you're starting your career or looking to advance, we offer training programs and development opportunities to help you reach your full potential. From entry-level positions to management roles, there's room for everyone to grow with us.
- Diverse Team Culture: We celebrate diversity and believe in the strength of a team with varied backgrounds and perspectives. Joining us means becoming a part of a vibrant community where inclusivity is not just a buzzword but a way of life.
- Impactful Work: Every interaction with our guests matters. Whether you're helping a child conquer their fear of bowling without bumpers or ensuring families have a seamless experience, your contributions directly impact the memories they'll cherish for years to come.
- Flexible Schedules: We understand the importance of work-life balance. That's why we offer flexible schedules to accommodate your needs. Whether you're a student, a parent, or simply someone with diverse interests, we believe in making work fit into your life, not the other way around.
- Perks and Benefits: In addition to competitive wages, we offer a range of perks and benefits to our team members. From discounts on our attractions to healthcare coverage, we strive to take care of our employees like they're part of our own family.
Join us at Uptown Alley and become a part of something truly special. Together, let's create moments of joy and build memories that last a lifetime.
Ready to strike up the fun? Explore our current job openings and start your journey with us today!
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