Manager, Business Operations Eye Clinic (4390)

Position Summary:

The Manager of Business Operations - Eye Clinic oversees the daily operational, financial, and administrative functions of Trinity Oral & Facial Surgery, Trinity Regional EyeCare, and Vision Galleria. This role provides leadership and guidance for support staff, manages business office workflows including billing and scheduling, and ensures efficient, consistent practice operations across multiple clinic locations. Working closely with providers and administrative leaders, the manager helps optimize operational processes, maintain regulatory compliance, and support a high-performing, patient-focused care environment. Through collaboration, organization, and clear communication, the position fosters positive working relationships with providers, staff, and patients while supporting sustainable clinic operations.

Key Responsibilities:

• Provide daily operational leadership for assigned clinics, ensuring efficient workflows and high quality patient service.
• Supervise clinic support staff, including performance management, scheduling, training, and development.
• Oversee business office activities such as billing, coding coordination, insurance workflows, and revenue cycle processes.
• Monitor practice performance metrics and implement process improvements to support financial and operational goals.
• Collaborate with providers, administrative leaders, and cross functional teams to address operational needs and maintain continuity of services.
• Support scheduling operations, appointment optimization, and electronic records processes to enhance patient access and experience.
• Ensure compliance with Trinity Health policies, regulatory requirements, and best practice standards within all assigned clinic sites.

Licenses and Certifications Required:

• None

Educational Requirements:

• Two years academic college or university preferred.

Experience Requirements:

• Prior experience in a medical environment, preferred.
• Prior experience in a dental office, and or eye clinic preferred.
• Prior medical billing and business office experience, preferred.
• Coding and medical terminology preferred.
• Customer relations skills, required.
• Previous experience using computerized system for information storage and retrieval, required.
• Experience with computer appointments preferred.

Special Skills or Training Requirements:

• None

Physical Requirements:

This position requires the ability to sit, stand, and walk for extended periods while performing administrative and supervisory duties. Regular use of computers, telephones, and office equipment is required. Occasional lifting of office supplies or materials may be necessary. The role may involve moving between clinic locations and navigating patientcare areas as part of daily responsibilities.

Environmental Requirements:

Work is performed in clinical and office settings with exposure to typical healthcare and business office environments, including moderate noise levels and frequent interaction with staff, providers, and patients. The role may require occasional travel between clinic locations. Adherence to safety, confidentiality, and infection control practices is required in all patientcare areas.