Inspire health. Serve with compassion. Be the difference.
Job Summary
Manages system-level End User Client Engineering for Prisma Health within the region, providing leadership and operational oversight for onsite technical support, endpoint deployment, mobility support, print support, special project support and end-user service recovery.
This role is responsible for ensuring consistent, reliable, and customer-focused technology support experience for clinical, operational, and business users. The Manager leads field support teams responsible for resolving endpoint device, printer, mobility, workstation, and issues while supporting enterprise standards established by End User Computing Services.
The position serves as the accountable system leader for field service delivery, coordinating closely with End User Field Services, IT Service Management, Infrastructure, Clinical Technology, and operational leaders to ensure local support needs are met while maintaining enterprise consistency. The role supports Prisma Health’s system-based service model across SC Upstate, SC Midlands, and East TN.
Essential Functions
- Defines and leads the enterprise Client Engineering strategy, including endpoint architecture, print management solutions, mobility platforms, and end-user experience delivery.
- Oversees all field support services across SC Upstate, SC Midlands, and East TN markets, ensuring consistent service delivery, operational standards, and performance outcomes.
- Leads Client Engineering functions responsible for endpoint architecture, device standards, software packaging, and deployment frameworks.
- Establishes and governs enterprise device lifecycle management, including provisioning, refresh cycles, asset management, and automation strategies.
- Provides leadership for enterprise mobile device management and unified endpoint management platforms, including Microsoft Intune, Microsoft Entra ID, Apple Business Manager, Android Enterprise, and emerging mobility technologies.
- Drives Client Engineering support and recovery capabilities, including incident response, service restoration, and root cause analysis aligned with ITSM practices.
- Oversees enterprise print management services, including fleet standardization, print governance, printer lifecycle management, secure printing solutions, clinical printing workflows, label printing platforms, and managed print service providers.
- Partners with IT, clinical, and business stakeholders to align EUC capabilities with organizational priorities and evolving care delivery models.
- Manages vendor relationships, contracts, and performance metrics for endpoint technologies, support services, and mobility platforms.
- Develops and manages operational and capital budgets supporting EUC services, including device lifecycle investments and field operations.
- Performs other duties as assigned.
Supervisory/Management Responsibilities
- Job has direct and/or indirect supervision of team members that may include final budget authority, hire/termination authority, performance appraisal responsibility and disciplinary authority. Job will be considered a member of management staff at Prisma Health or affiliate and will have direct reports
.
Minimum Requirements
- Education - Bachelor’s degree in Management or Computer related field of study.
- Experience - 5–7 years of progressive IT leadership experience. Experience leading Mobility, Print, Client Engineering, End User Computing, Endpoint Engineering, or workplace technology services. Healthcare IT experience (preferred). Demonstrated experience managing geographically distributed teams.
In Lieu Of
- In lieu of the education and experience requirements noted above, the following combination of education, training and/or experience may be considered an equivalent substitution: Equivalent combination of education, technical certifications, and directly related experience may be considered.
Required Certifications, Registrations, Licenses
- ITIL (preferred)
- Microsoft Endpoint (preferred)
- Print Management or Mobility Management certifications (preferred)
Knowledge, Skills and Abilities
- Strong knowledge of End User Computing platforms, endpoint management, and enterprise device ecosystems (Required)
- Ability to lead large, distributed operational teams across multiple markets (Required)
- Strong vendor management and financial oversight capabilities (Required)
- Excellent executive communication and stakeholder engagement skills (Required)
- Experience in Healthcare IT environments (Preferred)
- Experience with modern device management (MDM/MAM, Intune or equivalent) (Preferred)
- Experience with modern print management (LRS, Printer Logic or equivalent) (Preferred)
Work Shift
Day (United States of America)
Location
Colonial Life Building
Facility
Corporate
Department
ITS Client Engineering/Mobility
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.