Manager, Client Srvcs Optigen

Lincare

Jacksonville, FL

1 day ago

Job Description

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.

- Achieves individual quality and productivity goals in accordance with established objectives
- - Manages individual projects and contributes to other operational initiatives outside of team responsibilities
  JOB FUNCTIONS
  - - Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration
    - - Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
      - Focuses and maintains performance efforts of the team on current business goals
        Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
        Serves as a knowledgeable and productive part of the managerial team
        Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue
        Oversees training of new reps assigned to the team and provides refresher training as needed
        Conducts team member coaching and disciplinary actions according to policy
        
        Education
        Bachelor's Degree, Required
        Work Experience
        5 years of customer service, call center, or related experience
        5 years of experience with Lincare or similar health care business managing insurance
        qualifications and documentation for respiratory services
        2 years of inside phone sales or outside sales experience
        supervisor position, preferred
        Demonstrated history of meeting performance objectives
        build and maintain referral source relationships
        Knowledge, Skills, and Abilities
        Proven leadership in coaching and developing effective teams
        Successful completion of all training requirements
        Work independently
        detail-oriented with excellent organization
        communicate independently with personable and effective writing and speaking
        Understanding of Lincare or similar company services and business systems
        Payor guidelines and insurance billing
        Excellent verbal communication is a must
        
        Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Numbers & Facts

Location

Jacksonville, FL

Skills

Billingunmatched
Business Solutionsunmatched
Call Centersunmatched
Coachingunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Disciplinary Actionunmatched
Field Salesunmatched
Health Insuranceunmatched
Inside Salesunmatched
Insuranceunmatched
Leadershipunmatched
Organizational Skillsunmatched
People Managementunmatched
Performance Managementunmatched
Presentation/Verbal Skillsunmatched
Project/Program Managementunmatched
Salesunmatched
Sales Managementunmatched
Telesalesunmatched
Training/Teachingunmatched

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