Manager, Community Health Workers (Illinois)

Department:

12130 Enterprise Corporate - Social Health Navigation & Support

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

N/A

Pay Range:

$44.15 - $66.25

Major Responsibilities:

Directs Community Health Worker operations within an assigned state, translating enterprise strategy, workforce standards, care models, and performance expectations into local operating plans and measurable outcomes.

Selects, coaches, and develops Community Health Worker supervisors and other assigned leaders. Establishes clear expectations, manages leadership performance, supports succession planning, and builds a culture of accountability, engagement, collaboration, and operational excellence.

Provides operational oversight for Community Health Worker services across emergency departments, primary care, behavioral health, lifestyle medicine, community-based programs, grant-funded initiatives, research programs, and other assigned care settings.

Implements and monitors enterprise Community Health Worker operating standards, workflows, staffing models, productivity expectations, documentation practices, referral processes, escalation pathways, and service quality requirements across assigned teams and locations.

Leads state-level workforce planning and staffing optimization for assigned Community Health Worker teams, including deployment recommendations, workload balancing, vacancy management, succession planning, resource allocation, and implementation of enterprise staffing models and workforce strategies.

Establishes and monitors performance expectations using Community Health Worker data, operational dashboards, productivity measures, quality indicators, program evaluation findings, and workforce metrics to identify barriers and drive measurable improvement.

Leads performance improvement and operational change initiatives that strengthen workflow consistency, care model execution, team effectiveness, patient access, documentation quality, and service outcomes.

Partners with clinical, operational, Social Health, Community Health & Impact, Human Resources, Finance, Information Technology, analytics, Marketing, Communications, and other internal stakeholders to coordinate Community Health Worker priorities and resolve operational barriers.

Collaborates with community organizations, grant-funded collaborators, and external stakeholders as needed to support Community Health Worker program operations, grant requirements, patient access objectives, and coordination of community-based services within assigned markets.

Oversees local implementation of enterprise social health initiatives, ensuring Community Health Worker activities align with program objectives, grant requirements, community needs, cultural responsiveness, and enterprise standards.

Develops supervisors and team leads through coaching, performance feedback, leadership development, and succession planning to strengthen leadership capacity and workforce stability.

Recommends staffing, budget, resource, and operational investments for the assigned state or market and supports financial stewardship, expenditure management, program sustainability, and responsible use of organizational resources.

Escalates significant workforce, operational, compliance, partnership, patient-access, or performance risks to the Director, Community Health Workers - Enterprise and leads timely implementation of corrective action plans.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of supervised employees, comply with policies, regulations, and laws applicable to the organization's business.

Education

Bachelor's degree in Public Health, Healthcare Administration, Business Administration, Public Administration, Human Services, Nursing, Social Work, or a related field.

Certification / Registration / License

None Required.

Work Experience

Five or more years of progressive experience in community health, social health, population health, healthcare operations, public health, community-based programs, care coordination, health equity, or related healthcare operational roles.

Minimum of three years of leadership experience with responsibility for direct supervision, team performance, workforce operations, workflow implementation, performance improvement, and stakeholder collaboration.

Experience leading supervisors, team leads, or geographically dispersed frontline teams across multiple care settings, sites, departments, or community-based locations.

Experience using operational data, performance measures, quality indicators, and workforce reporting to monitor performance and implement improvement strategies.

Knowledge / Skills / Abilities

Knowledge of Community Health Worker programs and practice models, social drivers of health, social health strategy, community health, population health, health equity, health literacy, care coordination, patient navigation, healthcare operations, community engagement, program evaluation, workforce performance management, and performance improvement methodologies.

Knowledge of healthcare technology platforms, electronic medical records, social care networks, community resource platforms, operational reporting tools, and data-driven performance management.

Strong people leadership, coaching, team development, performance management, communication, conflict resolution, problem-solving, collaboration, change management, project management, organizational, prioritization, data analysis, and operational execution skills.

Ability to lead multiple teams through supervisors and team leads; build high-performing and engaged leadership teams; manage operations across diverse care settings and geographic locations; analyze performance and workforce data; balance daily operational demands with strategic priorities; and implement enterprise standards within a complex, matrixed healthcare environment.

Ability to build effective relationships with clinical, operational, executive, and community stakeholders; lead organizational change; support adoption of new workflows and technologies; and drive measurable improvements in productivity, quality, patient access, workforce performance, and service delivery.

Physical Requirements and Working Conditions

Operates in a hybrid office, healthcare, community, and field-based environment. Requires prolonged periods of sitting, computer use, virtual meeting participation, telephone communication, and frequent interaction with team members, leaders, patients, community partners, and stakeholders. Requires travel across assigned state or market locations, facilities, clinics, community sites, and partner organizations and may involve exposure to weather and road conditions. Must be able to operate equipment necessary to perform the job and may occasionally lift or move up to 20 to 30 pounds to complete work-related tasks.

Preferred Job Requirements

Education

Master's degree in Public Health, Healthcare Administration, Business Administration, Social Work, Nursing, Organizational Leadership, or a related field.

Certification / Registration / License

Professional certification in healthcare leadership, project management, quality improvement, Lean Six Sigma, change management, population health, healthcare operations, or a related field.

Experience

Experience managing Community Health Worker, social health, community health, community benefit, patient navigation, care coordination, population health, grant-funded, research, or value-based care programs.

Experience supporting enterprise, regional, state-based, or multi-site healthcare operations across multiple care settings and geographic locations.

Experience with workforce planning, staffing optimization, organizational growth, leadership development, and succession planning.

Experience with Epic or another electronic medical record, social care platforms, workforce analytics, performance dashboards, grant deliverables, community partnerships, and technology-enabled workflows.

Experience leading organizational change, workflow standardization, performance improvement, and implementation of enterprise operating standards.

Knowledge / Skills / Abilities

Advanced knowledge of Community Health Worker operations across emergency departments, ambulatory care, behavioral health, lifestyle medicine, community-based programs, grant-funded initiatives, research programs, and other care settings.

Knowledge of workforce planning, staffing methodologies, span of control, leadership development, operational governance, community partnership strategy, performance analytics, quality improvement, and scalable workforce models.

Advanced ability to lead through supervisors and team leads, strengthen leadership performance, support multi-site operations, align teams with enterprise standards, manage operational change, and improve productivity, quality, patient access, workforce engagement, and community outcomes.

Ability to translate enterprise Community Health Worker strategy into effective state- or market-level implementation while balancing standardization with appropriate responsiveness to local operational and community needs.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.