Lead the Team Behind Exceptional Service
The Barletta Boats Customer Service Warehouse & Operations Team does more than just ship parts and complete repairs. We help dealers and boat owners get back on the water with confidence. As the Customer Service Warehouse & Operations Manager, you will lead the service parts warehouse and support our factory service operation, ensuring every order, shipment, and repair reflects Barletta's commitment to accuracy, quality, and exceptional customer care.
This hands-on leadership role is ideal for someone who enjoys developing people, improving processes, and keeping fast-moving operations organized. You will work closely with Customer Experience, Supply Chain, Production, Engineering, and external logistics partners to deliver dependable service to our nationwide dealer network and retail customers.
Our Culture and Values
At Barletta, our culture sets us apart. We are committed to a Barletta Safe environment where every team member contributes to a Zero Harm workplace. We live our values every day:
- Treat Everyone Like Family
- Always Do the Right Thing
- Relentlessly Pursue Excellence
Our leaders are also expected to Connect with Purpose, Execute with Excellence, and Build the Future.
What You'll Do
- Lead daily operations for the customer service parts and accessories warehouse, including receiving, storage, inventory control, order fulfillment, shipping, and returns.
- Lead, coach, train, and develop warehouse team members while setting clear expectations for safety, quality, accuracy, productivity, and customer service.
- Strong strategy development in this role around packaging improvements, shipping cost reductions and warehouse systems integrations.
- Support daily factory service operations by coordinating schedules, parts, resources, and workflow so repairs are completed on time and exceed customer expectations.
- Use and improve the warehouse management system to track inventory movement, maintain accurate stock levels, and provide useful operational reporting.
- Develop, document, and maintain standard operating procedures that improve warehouse and factory service efficiency, consistency, and accuracy.
- Monitor inventory accuracy, order cycle time, shipping performance, labor needs, and other key measures to identify and address performance gaps.
- Build strong relationships with shipping carriers and logistics partners and pursue cost-effective solutions without sacrificing service.
- Partner with Customer Experience, Supply Chain, Engineering, Production, and suppliers to resolve parts, shipping, repair, and product concerns.
- Promote safe work practices and ensure compliance with company requirements and applicable warehouse and manufacturing safety standards.
- Lead continuous improvement efforts focused on reducing waste, controlling costs, improving processes, and strengthening the dealer and customer experience.
What We're Looking For
- Bachelor's degree in supply chain management, logistics, business, or a related field preferred, or an equivalent combination of education and experience.
- Five or more years of leadership experience in warehouse, shipping, distribution, parts, or service operations.
- Hands-on experience with inventory management, receiving, order fulfillment, shipping, and distribution processes.
- Strong leadership and communication skills with the ability to set expectations, coach performance, and build an accountable team.
- Experience using warehouse management or enterprise resource planning systems. Microsoft Dynamics 365 Business Central experience is preferred.
- Experience with less-than-truckload freight, small-parcel shipping, ShipStation, Insight Works, and UPS processes is preferred.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
- Strong organization, problem-solving, and decision-making skills with close attention to detail.
- Ability to collaborate across departments and adjust priorities in a fast-paced environment.
- Knowledge of warehouse and manufacturing safety practices.
- Ability to operate material-handling equipment such as forklifts and pallet jacks. Current certification is preferred.
Work Environment and Physical Requirements
This role regularly works in warehouse, service, and office environments. The position requires frequent standing, walking, bending, pushing, pulling, and lifting and moving materials. It also involves frequent use of vehicles, material-handling equipment, small equipment, power tools, production machinery, and office equipment. Occasional work outdoors, extended hours, and schedule flexibility may be required based on business needs.
Why Barletta?
- Lead a team that directly supports our dealers and customers.
- Join a values-driven culture where safety, integrity, teamwork, and excellence matter.
- Make a visible impact on inventory accuracy, service speed, repair quality, and customer satisfaction.
- Work with an industry-leading pontoon boat brand and a collaborative, improvement-focused team.
- Build your leadership skills and grow your career in a dynamic manufacturing environment.
Compensation & Benefits
At Barletta, we offer competitive compensation and benefits designed to support our team members and their families.
- Compensation based on your experience, skills, knowledge, and past job history
- Medical and prescription coverage
- Health Savings Account and Flexible Spending Account options
- Dental and vision coverage
- Short-Term and Long-Term Disability coverage
- Company-paid Life Insurance and Accidental Death and Dismemberment coverage
- Voluntary Life, Accident, Critical Illness, Hospital, Legal, and Identity Theft benefits
- Employee Assistance Program
- 401(k) with company match
- Employee Stock Purchase Program
- Tuition Reimbursement
Pre-Employment Requirements
As part of our hiring process, candidates who receive a conditional offer of employment will be required to successfully complete a pre-employment background check and drug screening. These screenings help support the safety and integrity of our workplace.
Ready to Make an Impact?
If you are a hands-on leader who enjoys developing people, improving operations, and delivering exceptional service, we encourage you to apply and become part of the Barletta team.
This job description outlines the primary responsibilities of the position and is not intended to be all-inclusive. Barletta Boats may assign other duties of a similar nature or level of responsibility based on business needs.