Manager, Customer Services Center

Job Description - Manager, Customer Services Center (26001460)

Job Description

Manager, Customer Services Center - 26001460

Description

:

Manager, Customer Service Center

Facilities Management Services

Facilities Customer Services Center

Atlanta Campus

Schedule: Monday - Friday | 7:00 AM - 5:15 PM

These are exciting times at the Facilities Customer Services Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to apply their expertise and talents to advance our mission of pursuing excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

Facilities Management Services is seeking (1) Manager, Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!

WHAT MAKES The Facilities Customer Services Center A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The ideal candidate performs high-level support for the Customer Service Center. In addition to supporting the department, assignments will generally fall into one of the following groupings, although overlapping of duties might occur as needed:

• Manages, organizes, and supervises all functions of the Facilities Customer Service Center.

• Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.

• Manages Facilities service requests.

• Maintains work order requests.

• Supervises move and FMR requests.

• Other duties as assigned

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

:

Minimum Requirements:

• Bachelor''s degree and three years of supervisory experience, or a combination of education and work experience.

Preferred Hiring Requirements:

• Ability to supervise and direct others'' work.
• Ability to communicate effectively verbally and in writing.
• Knowledge of customer service principles and standard operating procedures.
• Ability to analyze and report data.
• Knowledge of facilities, equipment, maintenance, and custodial standards.
• Exceptional organizational and record-keeping skills.

College/Business Unit

: Facilities Management Services

Department: Facilities Management Service Division

Location

: Atlanta Campus

Shift: Monday - Friday from 7:00am - 5:15pm

Salary : Salary Commensurate with Experience

Pay Grade: 20

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting

: 10/28/26, 8:30:41 PM

Closing Date

: 11/12/26, 10:29:00 AM

Special Instructions:

To be fully considered for this position, all candidates must submit the following at the time of submission:

• A complete and accurate GSU application
• Resume
• Cover Letter
• (3) Three Professional References

#LI-BD1

Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students'' and employees'' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual''s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.