Manager, Data Analysis - Provider Performance Analysis

Your Role

The Provider Performance Analysis team provides support to the Provider Network Management and Provider Partnerships teams. The Manager, Data Analysis will report to the Senior Director of Network Performance Analysis & Contracts. In this role you will supervise a team of Analysts who provide analytic and consultative services to teams such as Provider Network Management, Provider Partnerships, Sales and Marketing, and others. Additionally, you will lead and mentor the team, manage projects, and serve as a resource to ensure timely high-quality work while managing relationships with multiple stakeholders. The team you will lead offers recurring and operational analytic and consultative support.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree. A Master's degree (MPH, MBA, MS, MA) is preferred
• Requires 7 years of prior relevant experience in business analysis, data analytics, operational performance, network performance, or related discipline
• Experience in healthcare, health plan operations, provider networks, or a related healthcare environment is preferred
• Requires 2 years prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers. Experience leading professional staff and managing team performance, priorities, and deliverables
• Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation
• Strong analytical, problem-solving, and critical-thinking skills, including the ability to structure ambiguous business problems and develop actionable recommendations
• Strong written and verbal communication skills, including the ability to communicate complex information clearly
• Demonstrated ability to build relationships and influence cross-functional projects and operational decisions
• Strong organizational, prioritization, coaching, risk-management, delegation, and project-management capabilities
• SAS Base and Adv. Certification is preferred
• Broad knowledge of project management is preferred
• Demonstrated ability to work with all clinical coding systems (e.g., ICD10, CPT, DRG, LOINC, RxHUB) is preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

Your Work

In this role, you will:

• Manage the analytics team to ensure high-quality output for internal and external clients

• Lead Analytics and Business Insights

• Lead the analytics team and establish priorities, work plans, deliverables, service expectations, and performance objectives

• Ensure analytical products are accurate, timely, actionable, and aligned with stakeholder requirements

• Synthesize complex data and business information into meaningful insights, recommendations, strategies, and executive-ready presentations

• Develop, prepare, and analyze reports, dashboards, and business analyses for management review and decision-making

• Improve Operational Performance and lead Continuous Improvement initiatives

• Identify and implement opportunities to improve operational performance, analytical processes, reporting practices, data quality, and stakeholder service

• Partner with stakeholders to define business requirements and translate business needs into analytical and operational solutions

• Lead Projects and Influence Cross-Functionally

• Lead or provide analytical support for multiple concurrent projects and business initiatives

• Monitor project risks, issues, and critical dependencies; resolve issues within the scope of authority or escalate them with recommended solutions

• Build trusted relationships with cross-functional partners and influence project and operational decisions through data-driven analysis and subject-matter expertise

• Lead and Develop People/Talent

• Lead, direct, prioritize, and review the work of professional staff

• Establish individual and team goals aligned with departmental objectives and business priorities

• Coach and develop employees through ongoing feedback, career development, knowledge sharing, and performance management

• Support hiring, performance, development, recognition, promotion, and other talent decisions in accordance with organizational guidelines

Your Work

In this role, you will:

• Manage the analytics team to ensure high-quality output for internal and external clients

• Lead Analytics and Business Insights

• Lead the analytics team and establish priorities, work plans, deliverables, service expectations, and performance objectives

• Ensure analytical products are accurate, timely, actionable, and aligned with stakeholder requirements

• Synthesize complex data and business information into meaningful insights, recommendations, strategies, and executive-ready presentations

• Develop, prepare, and analyze reports, dashboards, and business analyses for management review and decision-making

• Improve Operational Performance and lead Continuous Improvement initiatives

• Identify and implement opportunities to improve operational performance, analytical processes, reporting practices, data quality, and stakeholder service

• Partner with stakeholders to define business requirements and translate business needs into analytical and operational solutions

• Lead Projects and Influence Cross-Functionally

• Lead or provide analytical support for multiple concurrent projects and business initiatives

• Monitor project risks, issues, and critical dependencies; resolve issues within the scope of authority or escalate them with recommended solutions

• Build trusted relationships with cross-functional partners and influence project and operational decisions through data-driven analysis and subject-matter expertise

• Lead and Develop People/Talent

• Lead, direct, prioritize, and review the work of professional staff

• Establish individual and team goals aligned with departmental objectives and business priorities

• Coach and develop employees through ongoing feedback, career development, knowledge sharing, and performance management

• Support hiring, performance, development, recognition, promotion, and other talent decisions in accordance with organizational guidelines