Manager Finance and Operations

PURPOSE AND SCOPE:

Manages and coordinates all accounting activities within Life Assist for the monthly accounting close cycles, ensuring compliance with all applicable regulations, guidelines, and standards. Manages, coordinates and leads all processes required to compile annual budgets and forecast requirements for Life Assist. Manages the CSS and Sr. Customer Care Associates.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for all month-end accounting close processes. Reviews financial data to ensure that it conforms to GAAP. Reviews other critical accounting literature/memoranda and company finance and accounting policies.
• Works with assigned team to perform balance sheet account reconciliations in a timely manner, ensuring that supporting documentation accompanies each reconciliation package.
• Prepares month-end balance sheet and cash flow requirements as needed.
• Contributes toward developing and maintaining BEx or SAP (APPX)-BW reports which allow business leaders to pro-actively manage the results of business operations.
• Coordinates and leads the process of gathering divisional data for submitting monthly Key Performance Indicators (KPIs) for the CFO's presentation package.
• Manages and coordinates the compilation of assigned divisions' financial data for the annual business plan and quarterly forecast processes. Works closely with the divisions' business leaders to analyze financial projections and bridge schedules, and submits data to FMCNA's corporate Financial Planning and Analysis team as required.
• Manages and coordinates the planning and forecasting activities using the SAP (APPX) planning tool (BEx-get BEx-set technology)
• Manages the Data Processing System, Physical Inventory Process, the credit and collections to the external customers.
• Oversees the activities within the Distribution Center, working closely with the DC Manager.
• Oversees the evaluation of current procedures and practices within the DC, and ensures that these procedures will accomplish departmental objectives for overall quality purposes.
• Provides day to day guidance, support, training and assistance to assigned staff as part of continued career development and advancement within the organization.
• Oversees departmental workflow procedures and service levels. Reviews ongoing analysis and assessments of performance for continuous improvement of efficiencies and customer satisfaction.
• Ensures that the team is properly trained and motivated towards meeting related goals and objectives.
• Ensures all department staff members are in compliance with applicable FMC policies through consistent documented reinforcement.
• Provides counseling, support, and encouragement regarding professional growth as appropriate.
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process, counseling and working with the staff member to establish individual short term and long term performance goals.
• Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with Human Resource partners.
• Responsible for supervising the CSS. Meets with CSS on a monthly basis to review actual interactions versus Budget approved commissions.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION:

• CSS, Sr. Customer Care Associates, Administrative Assistant.

EDUCATION:

• BS in Accounting/Finance required
• MBA a plus, but not required.
• CPA a plus, but not required

EXPERIENCE AND REQUIRED SKILLS:

• 5+ years of general finance, accounting and analysis and operational experience in a multi-location environment.
• 3 years of supervisory (or above) experience.
• Solid knowledge of Customer Service Operations.
• Experience with Sales Operations a plus.
• Proficient with PCs and Microsoft Office applications.
• Strong Excel skills required, with the ability to create macros and pivot tables being a strong plus.
• Familiarity with SAP products, specifically Business Explorer (BEx) and Query Designer preferred.
• Attention to detail and accuracy required.
• Ability to work independently with limited supervision.
• Ability to complete assignments through all stages of revisions, as required.
• Ability to be very proactive in managing and leading a finance team.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.