Manager, Health Coverage Access & Retention

Job Title: Program Manager 

Location:  30 E 33rd St NY, NY (Travel to Health Centers in NYC Tri-State Required) 

Schedule: Monday- Friday 9am-5pm 

Salary Range: $80k-87k Annually based relevant experience (Comprehensive Benefits & PTO Offered)  

Position Summary 

Care For the Homeless (CFH) seeks a Program Manager to lead the design, implementation, and expansion of a comprehensive public insurance enrollment and retention initiative serving people experiencing homelessness throughout New York City. Working in a collaborative role with clinical, operations, and data teams. The Program Manager will develop and manage a scalable enrollment model that responds to evolving federal and state Medicaid requirements. This role is crucial in supporting vulnerable individuals to obtain and maintain health coverage, ensuring continuity of care and uninterrupted access to essential health services. 

Key Responsibilities  

Program Leadership and Management 

• Assess current enrollment programming and identify opportunities for improvement. 

• Lead the implementation, management, and expansion of CFH's Insurance Enrollment Program. 

• Develop program goals, workflows, policies, and procedures. 

• Monitor Medicaid and public insurance policy changes and translate them into operational practices. 

• Collaborate with leadership on program sustainability and growth initiatives. 

Curriculum Development and Staff Training 

• Develop and maintain training curricula, tools, and resources related to public insurance enrollment, recertification, retention, and exemptions. 

• Train, coach, and provide technical assistance to Enrollment Specialists and frontline staff. 

• Partner with clinical teams to improve documentation practices supporting eligibility and exemption determinations. 

• Ensure training materials reflect current federal and state requirements. 

Staff Management 

• Provide guidance on complex enrollment, recertification, appeal, and exemption cases. 

• Support enrollment specialists in helping clients obtain and maintain health coverage and overcoming enrollment barriers. 

• Provide day-to-day supervision, guidance, and support to enrollment staff, including conducting regular check-ins, monitoring performance and workflow, addressing operational challenges, and ensuring timely completion of program activities and administrative responsibilities. 

• Develop outreach and retention strategies for individuals at risk of losing coverage. 

• Ensure accurate documentation and compliance with program requirements. 

Partnerships, Outreach, and Program Evaluation 

• Build and maintain partnerships with healthcare, homeless services, and community-based organizations. 

• Coordinate enrollment outreach and educational activities across CFH sites. 

• Represent CFH in coalitions, trainings, and community forums. 

• Share program curricula, best practices, and resources with local and national partners. 

• Collaborate with Evaluation Associate and Quality Improvement Manager to monitor program performance, analyze data, prepare reports, and implement quality improvement initiatives. 

Minimum Qualifications 

• Bachelor’s Degree Required. (Public Health, Healthcare Administration, Social Work, Human Services, Public Policy, or a related field required) Master's Degree Preferred 
• ​​​​​​​Subject matter expertise in Medicaid eligibility, enrollment, renewal/recertification, reimbursement practices, and public benefits systems. This is a core requirement for the role, and candidates must demonstrate significant experience managing Medicaid-related processes and supporting coverage continuity for vulnerable populations.

• Minimum of three (3) years of direct experience supporting Medicaid enrollment, health insurance enrollment, benefits of navigation, healthcare access programs, or related services. 

• Experience in FQHC; Community Healthcare and/or Social Service arena strongly preferred 

• New York State of Health Marketplace Assistor, Navigator, or related certification (Strongly Preferred) 

• Experience developing training materials, staff education programs, operational procedures, or process improvement initiatives. 

• Strong analytical, organizational, problem-solving, and project management skills. 

• Excellent written, verbal, interpersonal, and presentation skills. 

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