Manager In Training

Benefits:

Company parties

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Position Title: Manager in Training (MIT) - Group FitnessDepartment: Group Fitness / Club OperationsReports To: General Manager / Regional Group Fitness Leader

Position Summary

The Manager in Training (MIT) - Group Fitness is a developmental leadership role designed to prepare high-potential individuals to lead and scale the Group Fitness department within a Crunch Fitness location. This role blends operational training, leadership development, class programming, instructor management, and member experience execution.

The MIT will be trained to own the Group Fitness business, drive participation, enhance member engagement, and ensure a high-energy, best-in-class class experience that supports overall club growth, retention, and brand excellence.

Core Responsibilities

1. Group Fitness Operations & Execution

Learn and execute all Group Fitness SOPs to brand standard

Assist in building and managing the class schedule based on demand, peak times, and member trends

Ensure all classes start on time, are properly staffed, and deliver a high-energy experience

Conduct daily audits of class participation, attendance, and utilization

Maintain studio cleanliness, organization, and equipment readiness

2. Instructor Management & Development

Support recruiting, onboarding, and scheduling of Group Fitness instructors

Assist in conducting auditions, evaluations, and performance reviews

Ensure instructors are delivering consistent, high-quality classes aligned with brand standards

Provide coaching, feedback, and development plans for instructors

Reinforce professionalism, energy, and member engagement expectations

3. Member Experience & Engagement

Ensure every class delivers a "wow" experience that drives retention and referrals

Engage with members before, during, and after classes to build relationships

Drive participation through personal invites, floor engagement, and community building

Handle member concerns and feedback related to Group Fitness promptly and professionally

4. Sales Integration & Business Impact

Understand how Group Fitness supports overall club KPIs (membership, retention, and PT)

Collaborate with Front Desk and Personal Training teams to drive class participation

Promote Group Fitness as part of the value proposition during tours and onboarding

Support events, challenges, and promotions that increase class attendance and engagement

5. Leadership Development (MIT Track)

Participate in structured MIT training covering operations, leadership, and performance management

Learn how to read and interpret key metrics (attendance, utilization, retention impact)

Assist in leading team meetings and driving accountability within the department

Develop the ability to manage scheduling, payroll, and staffing independently

Prepare to take full ownership of the Group Fitness department upon completion of training

Key Performance Indicators (KPIs)

Class Attendance & Utilization Rates

Member Engagement & Retention Impact

Instructor Performance & Retention

Schedule Efficiency (class fill rates and demand alignment)

Member Satisfaction / Experience Scores

Qualifications

Passion for fitness, group training, and creating high-energy environments

Leadership potential with a desire to grow into a management role

Strong communication and interpersonal skills

Ability to multitask and operate in a fast-paced environment

Prior experience in fitness, coaching, or group fitness preferred

Nationally recognized Group Fitness certification (preferred or willingness to obtain)

Expectations

Lead by example with energy, professionalism, and accountability

Be visible, present, and actively engaged on the floor and in classes

Embrace feedback, coaching, and continuous improvement

Uphold Crunch brand standards and culture at all times

Growth Path

This role is designed to transition into a Group Fitness Manager position upon successful completion of training and demonstrated competency in operations, leadership, and performance execution.

Bottom Line

This is not just a coordination role-it is a leadership pipeline position. The expectation is to develop into someone who can fully own, grow, and elevate the Group Fitness department into a major driver of member experience and club success.