Manager/Inspector

• Manage and oversee daily cleaning and service operations.
• Assign employees to cleaning and service jobs based on schedules and workload.
• Monitor employee attendance, check-ins, and check-outs.
• Conduct inspections of completed cleaning and maintenance jobs.
• Verify that work has been completed according to company standards and client specifications.
• Identify areas that need additional cleaning, correction, or attention.
• Follow up with employees regarding incomplete or unsatisfactory work.
• Take photos and document the condition of units or properties when necessary.
• Communicate job updates, concerns, and completion status to management and clients.
• Coordinate with clients, property managers, maintenance personnel, and employees.
• Assist with scheduling cleaning and service appointments.
• Ensure employees have the proper supplies, equipment, and required work attire.
• Ensure employees follow company policies and safety procedures.
• Monitor the quality and consistency of cleaning services.
• Address customer concerns and help resolve service-related issues professionally.
• Perform follow-up inspections when corrections are requested.
• Maintain accurate records of inspections, completed work, employee assignments, and job-related issues.
• Report recurring quality issues or employee performance concerns to management.
• Assist with training employees on proper cleaning procedures and company expectations.
• Help ensure jobs are completed on time and within the scheduled timeframe.
• Perform other duties related to company operations as assigned.

Inspection Responsibilities

The Manager/Inspector should inspect work for:

• Overall cleanliness and appearance
• Kitchens, bathrooms, bedrooms, and living areas
• Floors, walls, doors, windows, and fixtures
• Sinks, countertops, appliances, and cabinets
• Trash removal
• Dust, dirt, debris, stains, and visible residue
• Proper completion of requested services
• Any areas requiring additional attention or correction

Employee Expectations

• Employees are expected to arrive on time and be properly prepared for each assignment.
• Employees must follow company cleaning procedures and client requirements.
• Employees are required to wear company-required aprons while performing cleaning services.
• Employees must properly check in and check out of assigned jobs.
• Employees must communicate any problems or issues encountered during a job.
• Failure to follow company policies may result in corrective or disciplinary action.

Qualifications

• Previous experience in cleaning, housekeeping, property maintenance, inspection, or management preferred.
• Strong organizational and communication skills.
• Ability to manage multiple jobs and employees.
• Strong attention to detail.
• Ability to identify quality issues and determine whether work meets company standards.
• Professional and dependable.
• Ability to communicate professionally with clients, employees, and management.
• Ability to work independently and make appropriate decisions in the field.
• Reliable transportation may be required depending on assigned responsibilities.

Physical Requirements

• Ability to walk through and inspect residential and commercial properties.
• Ability to stand, walk, bend, reach, and move throughout properties for extended periods.
• Ability to occasionally lift or move cleaning supplies and equipment.
• Ability to work in residential, commercial, apartment, and other property environments.