The Manager – Marketing Services is responsible for overseeing the planning, coordination, and execution of marketing projects and campaigns at Morongo Casino Resort & Spa. This role manages project timelines, creative workflows, campaign deliverables, and cross-departmental communication to ensure marketing initiatives are completed accurately, efficiently, and in alignment with organizational goals and brand standards. The Manager works closely with internal departments, external vendors, and Marketing leadership to support campaign execution, improve operational processes, and maintain consistent quality across marketing initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develops, manages, and monitors marketing project schedules, timelines, and deliverables to ensure campaigns are completed accurately and on time.
- Collaborates with internal departments, including Food & Beverage, Creative Services, Digital Marketing, Hotel, and Sage Spa, to establish project objectives, requirements, priorities, and deadlines.
- Serves as the primary point of contact between internal departments, Marketing leadership, and external vendors to coordinate project activities and ensure effective communication.
- Oversees the development, production, and distribution of marketing materials, ensuring accuracy, consistency, and alignment with established brand standards.
- Coordinates creative workflows, including project requests, asset development, revisions, approvals, and final delivery across marketing channels.
- Reviews marketing materials and campaign assets to ensure quality, accuracy, and completion of required approvals prior to implementation.
- Monitors project progress, identifies potential delays or operational challenges, and implements solutions to maintain established timelines and objectives.
- Oversee the tracking, reporting, and analysis of marketing campaign performance to evaluate effectiveness and identify opportunities for improvement.
- Coordinates with external vendors and service providers to ensure timely delivery of marketing materials and services in accordance with project requirements.
- Manages multiple marketing projects simultaneously while maintaining established priorities, deadlines, and quality standards.
- Develops and implements improvements to marketing project management processes, communication procedures, and workflow efficiency.
- Maintains accurate project documentation, campaign schedules, status reports, and records to support operational accountability.
- Collaborates with Marketing leadership to support departmental initiatives, resource coordination, and overall marketing objectives.
- Ensures compliance with applicable gaming regulations, internal controls, departmental procedures, company policies, and brand standards.
- Performs other job-related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
This position has supervisory responsibilities and provides leadership, guidance, and operational support to Marketing Services team members. Responsibilities include coordinating daily assignments, monitoring workflow, establishing priorities, and reinforcing departmental performance standards in collaboration with Marketing leadership.
QUALIFICATIONS:
- Demonstrates strong leadership, organizational, project management, and time-management skills.
- Excellent interpersonal and communication skills with the ability to collaborate effectively with team members, management, and external vendors.
- Strong understanding of marketing operations, campaign development, creative production processes, and project coordination.
- Ability to manage multiple projects, competing priorities, and deadlines in a fast-paced, high-volume environment.
- Demonstrates strong analytical and problem-solving skills with the ability to identify operational challenges and implement effective solutions.
- Ability to oversee creative workflows, coordinate project deliverables, and maintain established quality and brand standards.
- Knowledgeable in marketing software platforms, customer relationship management (CRM) systems, project management tools, and reporting applications.
- Demonstrates strong attention to detail when reviewing marketing materials, project documentation, and campaign performance.
- Ability to maintain confidentiality of sensitive marketing information, business strategies, and internal communications.
- Displays professionalism, integrity, accountability, and sound judgment in carrying out assigned responsibilities.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
EDUCATION and/or EXPERIENCE:
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field preferred
- Master’s degree or certification in marketing operations, project management, or CRM systems preferred.
- Minimum of 5 years of experience in marketing operations, services, or campaign execution, with at least 2 years in a supervisory or management role.
- Proven ability to oversee the production and delivery of marketing campaigns, promotional materials, and brand communications.
- Experience overseeing marketing campaigns, creative production workflows, vendor relationships, and cross-departmental project coordination required.
- Strong organizational and project management skills with a focus on deadlines, quality, and compliance.
- Proficiency in marketing software platforms, CRM tools, and reporting systems.
- Previous experience in a casino, resort, hospitality, or similarly high-volume marketing environment preferred.
LICENSES, CERTIFICATES, REGISTRATIONS:
Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.
LANGUAGE SKILLS:
Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- Communication Skills: Must be able to communicate clearly, professionally, and effectively in person, by phone, and in writing with team members, leadership, vendors, and guests; responsible for coordinating marketing operations, resolving service-related issues, and facilitating cross-departmental support.
- Lifting and Carrying: Frequently lifts and transports marketing materials, promotional displays, signage, or office supplies weighing up to 30 pounds; may assist with event setup or distribution of campaign collateral.
- Manual Dexterity: Regularly uses hands and fingers to handle printed materials, operate a computer, manage databases, assemble packets, and complete documentation with speed and accuracy.
- Mobility: Frequently moves between offices, promotional zones, storage areas, and guest-facing spaces to supervise services, oversee setup, and monitor marketing execution.
- Stationary Work: Occasionally remains seated while preparing reports, tracking inventory, managing digital records, or performing administrative coordination tasks.
- Tool Operation: Regular use of marketing software platforms, CRM systems, ticketing tools, computers, printers, phones, label makers, and standard office and promotional equipment.
- Visual Acuity: Requires strong near vision and attention to detail for reviewing signage, proofreading campaign materials, verifying inventory, and completing operational documentation.
- Working Conditions: Routinely works in both office and guest-facing environments including promotional booths and casino floor areas; exposure to moderate noise, large crowds, and a smoking environment in or near casino and public zones.
WORK ENVIRONMENT:
This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.
WORKING HOURS:
Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:
Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.
We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.